Janiss Kuah
Singapore
Summary
Dedicated team player with 19 years of experience in the banking industry. Proficient in communication, fostering constructive relationships with clients and internal stakeholders while upholding strong ethical standards. Possessing a comprehensive understanding of compliance policies, regulations, banking and investment products. Certified in both Client Advisor Competency Standard Paper 1 and 2, as well as RNF certification.
Overview
20
20
years of professional experience
Work History
Assistant Relationship Manager
SMBC Nikko Securities (Singapore) Pte Ltd
07.2022 - Current
- Provide support and assistance to relationship managers in administrative duties, including coordination of overseas business trips and addressing clients' enquiries and requests.
- Execute and process clients' investment orders and other banking-related instructions, such as transfer requests.
- Assist clients in opening new accounts.
- Aid relationship managers in conducting Know Your Customer (KYC) procedures during client onboarding.
- Support relationship managers in conducting periodic reviews of clients' accounts.
- Regularly monitor and review clients' accounts and transaction patterns to identify and handle suspicious transactions.
- Act as the primary point of contact for clients and custodian banks regarding all matters related to clients' accounts.
- Actively participate in projects, initiatives, and User Acceptance Testing (UAT).
- Provide guidance and coaching to newly onboarded colleagues.
Central Marketing Associate
Bank of Singapore
04.2021 - 06.2022
- Prepare account onboarding packs.
- Complete the account onboarding process for prospects, including individuals, corporates, trusts, and financial intermediaries.
- This involves preparing and reviewing forms and relevant KYC documentation, conducting initial assessments of name screenings and hits, obtaining necessary approvals, and submitting cases promptly.
- Identify and report any potential red flags appropriately.
- Coordinate with relationship managers and counterparts to address issues and client-related deficiencies identified during the onboarding process.
- Conduct Anti-Money Laundering (AML) periodic reviews of existing relationships, especially higher-risk relationships and financial intermediaries, in accordance with compliance schedules.
- This includes preparing forms, conducting initial assessments of name screenings and hits, obtaining approvals, uploading documents to relevant systems, and submitting reviews promptly.
- Identify and escalate any suspicious activity or potential red flags appropriately.
- Collaborate with relationship managers to address issues and deficiencies identified during reviews.
- Represent the team in ad hoc AML-related projects, initiatives, and UAT.
Assistant Relationship Manager
Bank of Singapore
09.2016 - 04.2021
- Provide support and assistance to relationship managers and team lead in administrative duties, including organising marketing events, coordinating overseas business trips, and addressing clients' enquiries and requests.
- Execute and process clients' investment orders and other banking-related instructions, such as transfer instructions.
- Assist clients in opening new accounts and applying for loan facilities.
- Provide assistance to relationship managers in conducting periodic reviews of clients' accounts and loan portfolios.
- Assist in preparing marketing materials and documents before relationship managers' meetings with clients.
- Regularly monitor and review clients' accounts and transaction patterns for handling suspicious transactions.
- Act as the primary point of contact for clients regarding all matters related to their accounts.
- Actively participate in projects, initiatives, and user council meetings.
- Provide guidance and coaching to newly onboarded colleagues.
Assistant Manager (Assistant Private Banker)
ABN AMRO Bank N.V.
10.2015 - 09.2016
- Provide support and assistance to relationship managers in administrative duties, marketing events, overseas trips, and addressing clients' enquiries and requests.
- Execute and process clients' investment orders and other banking-related instructions, such as transfer instructions.
- Assist clients in opening new accounts and applying for loan facilities.
- Provide support to relationship managers in conducting periodic reviews of clients' accounts and loan portfolios.
- Assist in preparing marketing materials and documents ahead of relationship managers' meetings with clients.
- Regularly monitor and review clients' accounts and transaction patterns to identify and handle suspicious transactions.
- Serve as the primary point of contact for clients regarding all matters related to their accounts.
Associate (Marketing Assistant)
BNP Paribas Wealth Management
04.2014 - 10.2015
- Provide support and assistance to relationship managers in administrative duties, marketing events, overseas trips, and addressing clients' enquiries and requests.
- Execute and process clients' investment orders and other banking-related instructions, such as transfer instructions.
- Assist clients in opening new accounts and applying for loan facilities.
- Support relationship managers in conducting periodic reviews of clients' accounts and loan portfolios.
- Assist in preparing marketing materials and documents ahead of relationship managers' meetings with clients.
- Regularly monitor and review clients' accounts and transaction patterns for handling suspicious transactions.
- Act as the primary point of contact for clients regarding all matters related to their accounts.
Senior Officer (Client Service Executive)
ANZ Banking Limited
10.2012 - 03.2014
- Provide comprehensive support and assistance to relationship managers, encompassing administrative duties, coordination of marketing events, arranging overseas trips, and addressing clients' enquiries and requests.
- Execute and process clients' investment orders and other banking-related instructions, including transfer instructions.
- Assist clients in opening new accounts and applying for loan facilities, specifically for property purchases and investments.
- Offer support to relationship managers in conducting periodic reviews of clients' accounts and loan portfolios.
- Assist in the preparation of marketing materials and documents ahead of relationship managers' meetings with clients.
- Regularly monitor and review clients' accounts and transaction patterns to detect and manage suspicious transactions.
- Act as the primary point of contact for clients regarding all matters related to their accounts.
Assistant Manager (Service Relationship Manager)
Citibank Singapore Limited
12.2008 - 10.2012
- Strengthening banking relationships with clients through regular relationship calls and face-to-face interactions.
- Assisting clients with all non-investment-related banking matters and enquiries.
- Providing support to relationship managers in administrative duties, including handling customer enquiries and requests such as booking foreign exchange deals and preparing letters of reference.
- Assisting clients in setting up transaction accounts and credit facilities both domestically and internationally.
- Handling renewals of time deposits and demand term loans.
- Regularly monitoring and reviewing clients' accounts and transaction patterns to identify and manage suspicious transactions.
- Actively referring clients to relationship managers and specialists to address their banking and investment needs.
- Providing training to colleagues on new products and processes following coaching by project/product managers.
- Mentoring newly onboarded colleagues within the bank.
- Consistently receiving high ratings for effectiveness and efficient execution of job duties in year-end appraisals.
- Recipient of the Asia Top Stars - Customer Experience Service Award in June 2010 and the Citi Quality Excellence Award in Q1 2011.
Assistant Vice President (Mobile Personal Banking Manager)
United Overseas Bank Limited
09.2004 - 11.2008
- Actively involved in expanding the bank's loans portfolio and client base through collaborations with agents, lawyers, and developers.
- Market the bank's consumer banking and wealth management products.
- Facilitate tie-ups and assist internal departments in strengthening relationships with business partners.
- Participate in executing marketing plans and strategies both individually and as part of a sales team to meet management-set targets.
- Assist in training and guiding junior bankers in their duties.
- Liaise with various internal departments for product deviations, loan/credit assessments, account opening, loan disbursement, marketing collateral, agent referrals, strategic alliances, and internal referrals.
- Demonstrate strong evaluation and analytical skills to support loan package recommendations for customers using available information and resources.
- Manage both individual and corporate clients as part of Portfolio Management.
- Handle walk-in and phone enquiries from existing and new customers, ensuring high-quality service standards are maintained.
- Provide prompt follow-up services to clients.
- Participate in Property Project Launches by providing customers with essential information and advisory services.
Education
Bachelor of Science - Management
University of London
06.2004
Skills
- Compliance
- Communication Skills
- Microsoft Excel
- Ability to Work Under Pressure
- Ability to Multitask
- Ability to Work in a Team
Timeline
Assistant Relationship Manager
SMBC Nikko Securities (Singapore) Pte Ltd
07.2022 - Current
Central Marketing Associate
Bank of Singapore
04.2021 - 06.2022
Assistant Relationship Manager
Bank of Singapore
09.2016 - 04.2021
Assistant Manager (Assistant Private Banker)
ABN AMRO Bank N.V.
10.2015 - 09.2016
Associate (Marketing Assistant)
BNP Paribas Wealth Management
04.2014 - 10.2015
Senior Officer (Client Service Executive)
ANZ Banking Limited
10.2012 - 03.2014
Assistant Manager (Service Relationship Manager)
Citibank Singapore Limited
12.2008 - 10.2012
Assistant Vice President (Mobile Personal Banking Manager)
United Overseas Bank Limited
09.2004 - 11.2008
Bachelor of Science - Management
University of London
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