Summary
Work History
Education
Skills
Timeline
Generic
Janice Rufina Joel

Janice Rufina Joel

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Restaurant Waitress

St Regis
10.2021 - 01.2022
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Education

Nitec - Hospitality

ITE
West

Skills

  • Restaurant Operation
  • Collaborative Relationships
  • Billing and Payment Processing
  • POS Processing
  • Opening and Closing Procedures
  • Money Handling
  • Alcoholic Beverage Service
  • Warm and Friendly
  • Assigning Tables

Timeline

Restaurant Waitress

St Regis
10.2021 - 01.2022

Nitec - Hospitality

ITE
Janice Rufina Joel