Janice M. Chan
Summary
Proven to enhance customer satisfaction and operational efficiency, my tenure at Nishi Maison Pte Ltd showcases my strong work ethic and hospitality service expertise. Fluent in basic Japanese, I excel in cash handling and maintaining cleanliness, significantly contributing to workplace achievements and upholding high standards of service.
Overview
22
22
years of professional experience
Work History
Service Crew Member
Nishi Maison Pte Ltd
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Band Member
Premier Hotel
05.2007 - 04.2008
- Adapted quickly to last-minute changes in setlists or stage arrangements, maintaining professional demeanor under pressure while delivering high-quality performances.
- Rehearsed extensively to ensure tight musical performances at every show, resulting in increased bookings and positive reviews.
- Sight-read musical parts during initial rehearsals.
- Collaborated with fellow band members to develop a unique sound and style, setting the group apart from other acts.
- Managed time effectively during rehearsals to maximize productivity while maintaining a focused yet relaxed atmosphere.
- Assisted with load-in and setup of equipment for live shows, ensuring smooth transitions between acts and minimizing downtime for audiences.
Retail Sales Associate
Procter & Gamble Co
02.2005 - 01.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Hotel Housekeeper / Restaurant Team Member /Hotel Waiter
Hotel Kusakabe Armeria
11.2002 - 11.2004
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Replenished condiments and other supplies at tables and service bars.
Education
Associate of Science - Computer And Information Sciences
Northeastern Cebu Colleges Inc.
Philippines 05.2014
High School Diploma -
Cabungahan National High School
Philippines 05.2000
Skills
- Customer Service
- Cleaning and sanitizing
- Reliability and punctuality
- Strong Work Ethic
- Efficient task completion
- Cleanliness and hygiene
- Cash Handling
- Hospitality service expertise
- FLUENT IN Basic Japanese
Timeline
Service Crew Member
Nishi Maison Pte Ltd
11.2023 - Current
Band Member
Premier Hotel
05.2007 - 04.2008
Retail Sales Associate
Procter & Gamble Co
02.2005 - 01.2007
Hotel Housekeeper / Restaurant Team Member /Hotel Waiter
Hotel Kusakabe Armeria
11.2002 - 11.2004
Associate of Science - Computer And Information Sciences
Northeastern Cebu Colleges Inc.
High School Diploma -
Cabungahan National High School
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