Janice Chan
Summary
Experienced professional with a strong sales track record and commitment to customer satisfaction. Skilled at fostering team collaboration and consistently achieving desired outcomes. Demonstrates reliability, adaptability, and expertise in inventory management, visual merchandising, and building strong customer relationships. Recognized for maintaining high standards, effective communication skills, and a proactive approach to meeting evolving business demands.
Overview
22
22
years of professional experience
4015
4015
years of post-secondary education
1
1
Certification
Work History
Barista
Starbucks
10.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Service Crew Member
Nishi Maison Pte Ltd
11.2023 - 10.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Senior Retail Sales Associate
Metro Ayala Cebu
05.2007 - 03.2009
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Continually updated personal knowledge of industry trends, staying informed about popular brands/styles in order to better serve customers'' needs.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Contributed to store''s overall success with effective teamwork and strong communication skills.
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
Retail Sales Associate
Procter & Gamble Co
02.2005 - 03.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Hotel Housekeeper / Restaurant Team Member /Hotel Waiter
Hotel Kusakabe Armeria
11.2002 - 11.2004
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Replenished condiments and other supplies at tables and service bars.
Education
Associate of Computer Technology - Computer And Information Sciences
Northeastern Cebu Colleges Inc.
High School Diploma -
Cabungahan National High School
Skills
Customer Service
Cleaning and sanitizing
Reliability and punctuality
Strong Work Ethic
Efficient task completion
Cleanliness and hygiene
Cash Handling
Hospitality service expertise
FLUENT IN Basic Japanese
Certification
WSQ Food and Hygiene Certificate
Timeline
Barista
Starbucks
10.2024 - Current
Service Crew Member
Nishi Maison Pte Ltd
11.2023 - 10.2024
Senior Retail Sales Associate
Metro Ayala Cebu
05.2007 - 03.2009
Retail Sales Associate
Procter & Gamble Co
02.2005 - 03.2007
Hotel Housekeeper / Restaurant Team Member /Hotel Waiter
Hotel Kusakabe Armeria
11.2002 - 11.2004
Associate of Computer Technology - Computer And Information Sciences
Northeastern Cebu Colleges Inc.
High School Diploma -
Cabungahan National High School
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks