Summary
Overview
Work History
Education
Skills
Timeline
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Janice Esta Chia Su Fann

Customer Service / Admin / Sales Associate
267A Compassvale Link #11-77

Summary

Experienced in operational management and customer service excellence. An organized, dependable, and adaptable professional with a proven ability to manage competing priorities, collaborate across teams, and consistently deliver results under pressure

Overview

7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Assistant Manager

MayFair Car Rental
06.2025 - 2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.

Sales Administrator

Million Century
12.2023 - 12.2024
  • Processed Quotation , Invoice & Delivery Order
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Strengthened client relationships through timely follow-ups and proactive problem solving.

Sales Assistant

Giorgio Armani
04.2022 - 12.2023
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
  • Performed cycle counts of inventory and packaging for inventory adjustments.

Customer Service Officer Cum Account Assistant

Sincere Spectra Sdn Bhd
10.2017 - 12.2021
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Entered customer order details into system, accepted payments and updated accounts.
  • Documented sales, customer interactions and concerns, and generated update weekly & monthly reports for senior management.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

SKM 1 - Beauty

SMK Taman Pelangi Indah
Malaysia
01.2016 - 11.2017

ITEC Diploma - Beauty Specialists

Top To Toe
Malaysia
05.2019 - 09.2019

Skills

    Sales proficiency

Relationship building and management

Office administration

Customer Service

Timeline

Assistant Manager

MayFair Car Rental
06.2025 - 2025

Sales Administrator

Million Century
12.2023 - 12.2024

Sales Assistant

Giorgio Armani
04.2022 - 12.2023

ITEC Diploma - Beauty Specialists

Top To Toe
05.2019 - 09.2019

Customer Service Officer Cum Account Assistant

Sincere Spectra Sdn Bhd
10.2017 - 12.2021

SKM 1 - Beauty

SMK Taman Pelangi Indah
01.2016 - 11.2017

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Janice Esta Chia Su FannCustomer Service / Admin / Sales Associate