Janice Maria Louis

• Design & implement LEAN, cost-effective, operationally-feasible logistics solutions through the analysis of multi-faceted information to meet and exceed customer requirements.
• To support the implementation of the Operations Management System on site and ensure sustainability. This includes the development and coaching of the site leadership team (supervisors and coordinators) and the tracking of the OMS achievements.
• Drive the implementation of the DHL OMS principles, elements and maintain the OMS
• Support the Site Management Team to establish and maintain the OMS framework and culture
• Support the implementation and maintenance of Performance Management
• Support the implementation and maintenance of the Job Standardization across all functional areas
• Fostered a culture of continuous improvement by regularly soliciting feedback from end-users regarding their experiences using the LMS.
• Improved employee training outcomes with the implementation of customized learning paths tailored to individual needs.
• Conducted thorough assessments of OMS effectiveness, identifying areas for improvement and implementing necessary changes.
• Streamlined OMS administration by consolidating system tools and resources for easier access.
• Drove continuous improvement thru Gemba & Process Confirmation
• Analyzed network traffic and performance metrics to optimize system performance.
• Successfully managing 21 accounts by overseeing their entire operations, key performance effectiveness and productivity.

Logistics Operations Officer -Agilent Technologies Yishun

• Oversaw distribution network optimization projects leading to more streamlined service offerings for clients.
• Coordinated cross-functional teams to troubleshoot issues and find effective solutions for operational challenges.
• Championed technology integration into daily workflows improving overall efficiency.
• Optimized storage facilities layout for maximum space utilization and efficient material handling processes.
• Developed key performance indicators to measure logistics performance and drive continuous improvement efforts.
• Established long-lasting relationships with carriers, vendors, and customers for positive collaboration in the supply chain process.
• Managed warehouse operations, ensuring timely order fulfillment and accurate record keeping.
• Implemented employee training programs to develop skilled logistics professionals within the organization.
• Improved inventory management for better stock control and reduced waste.

• Provided customer service to all queries from customers
• Handle cashiering and update payment status in record book
• Build strong relationship with clients and uphold the image of the company
• Achieve and exceed sales targets
• Look up to new suppliers and order stocks according to market trend
• Follow up until stocks received and arrange and organize the shop and storage
• Handling ad-hoc shop duties.

• Planning and managing logistics, warehouse, transportation and also providing customer services for product owners
• Provided customer service to all queries from all stake holders
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Planning for outgoing shipment container and inspect containers
• Keep track of quality, quantity, delivery times and ensured the containers, products are in good condition
• Responsible for all incoming and outgoing activities
• (Export and import)
• Maintained metrics and analyse data for continuous improvement activities
• Liaise with agent for Bill of Lading (BL), Invoice, Packing Slip, Certificates.

• To assist Business Development Director on the proposal/tender/quotation
• Check the market value and prepare the competitive quotation
• Follow up on the business inquires and government tenders in GeBiz portal
• Ensure timely responses to customers, vendors, subcontractors
• Interact with customers to provide information in response to inquiries about services and to handle and resolve complaints too
• Seek out new clients/contractors by networking to find out new customers
• Assist Human Resources for posting job advertisement for recruitment
• Filtering & arrange interview for suitable candidate thru Facebook and in career portal
• Controlling and assign PickUp orders for riders & BA for E-commerce project
• Maintaining and updating customer database
• Build and cultivate strong business relationship with clients to provide total satisfaction and to generate referrals.

Warehouse Admin

• Oversee the inspection and documentation of all incoming and outgoing shipments.
• Plan and coordinate the scheduling of container and truck shipments for outgoing orders.
• Conduct monthly cycle counts to ensure physical inventory aligns with system records.
• Manage and execute all import/export activities, including the receipt and dispatch of goods.
• Prepare and deliver monthly reports to customers, ensuring accuracy and timeliness.
• Submit GDL (Damage/Torn) reports to customers via email, addressing any issues promptly.
• Ensure containers and products are maintained in optimal condition before dispatch.
• Monitor vessel schedules to manage free time and demurrage charges effectively.
• Collaborate with customers, vendors, and forwarding agents to ensure smooth, efficient operations.

• Responsible for handling and processing of local & overseas customer inquiries, formulation of quotation, order entry and after-sales administration
• Ensure the smooth progression of customer orders to completion and respond to customers progress enquiries within expected timescales
• Coordinating sales inquiries & deliveries, liaise closely with logistics & warehousing to ensure customer orders are dispatched accurately and on time
• Liaise with suppliers, issue purchase orders to suppliers & coordinate purchases
• If needed to look for new suppliers, obtain quotations from suppliers, comparison of pricing & technical specifications
• Attend meetings, programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.

Technical Sales Support

• Assist in managing and interpreting both new and existing customer requirements to understand, anticipate and practically meet their needs
• Offer customers a product or service that best satisfies their needs in terms of technical specification, quality, price and delivery for our range of products
• Assist Sales / Business Development Engineer to calculate accurate and competitive sales quotation and prepare tenders, proposals and technical documents to meet deadlines
• Follow up quotations in a timely manner to secure profitable orders
• Assist in after-sales service & support to help develop & grow long term relationships with new & existing customers.