Janice Lee
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Baskin Robbins . Excelled in enhancing customer satisfaction and mentoring staff, demonstrating exceptional problem-solving and organizational skills. Achieved notable improvements in store operations and employee training, fostering a positive and efficient work environment.
Overview
13
13
years of professional experience
Work History
Store Manager
Baskin Robbins
05.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Sales Associate
Metro
01.2012 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
O LEVEL -
JUYING SECONDARY SCHOOL
Jurong West, Null, SingaporeSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Team leadership
- Store operations
- Training and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Baskin Robbins
05.2016 - Current
Sales Associate
Metro
01.2012 - 01.2013
O LEVEL -
JUYING SECONDARY SCHOOL
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