Summary
Overview
Education
Work History
Skills
Timeline
AdministrativeAssistant
Janice Goh

Janice Goh

Summary

Dynamic and results-driven professional with over 15 years of extensive experience in sales, customer service, bookeeping and office management across diverse industries. Proven ability to coordinate successful sales events, manage client relationships, and optimize profitability through strategic negotiation. Equipped with advanced skills in financial management, database handling, and multilanguage communication. Recently enhanced skill set with courses in Artificial Intelligence, staying abreast of emerging technologies to drive innovation.

Overview

16
16
years of professional experience

Education

SPM -

SMK Kampung Nangka
Sibu, Sarawak

LCCI -

Miri Business Institute
Miri

Work History

Customer Service Sales Specialist

F&N Food Singapore
09.2022 - 05.2024
  • Managed customer inquiries via phone, email, and chat, providing accurate product and service information
  • Resolved complaints and ensured high customer satisfaction through effective problem-solving
  • Processed orders, returns, and exchanges; coordinated with logistics for timely deliveries
  • Collaborated with Sales, Marketing, and Logistics teams, contributing feedback for continuous improvement
  • Achievements: Managed 50-80 customer interactions daily with high satisfaction; increased on-time payment collection by 10-30%

Customer Service Sales Representative

Inno Lab Engineering Sdn Bhd
09.2021 - 03.2022
  • Coordinated and organized sales events, including webinars; prepared post-event reports
  • Prepared quotations for clients and purchase orders for vendors
  • Conducted site visits to build rapport with clients and generate new leads
  • Negotiated best prices and terms with suppliers to maximize profit margins

Assistant Office Manager

Rimbachem Technology Sdn Bhd
03.2017 - 03.2020
  • Ensured office equipment maintenance and sufficient supply of stationery and groceries
  • Managed payroll, including EPF, PCB, EIS, and Socso contributions
  • Coordinated staff events and worked closely with shipping agents for timely stock deliveries
  • Handled procurement, stock management, and sales documentation
  • Prepared financial reports, including bank reconciliation and payment processing

Negotiator

Affirm Plus Properties Sdn Bhd
11.2013 - 12.2016
  • Coordinated the buying/selling process for real estate transactions
  • Screened buyer documents and monitored loan applications
  • Participated in roadshows and followed up with potential customers post-event

Project Secretary

See Yong & Son Construction
01.2011 - 01.2013
  • Prepared meeting rooms and documented minutes of meetings
  • Assisted in compiling data for tenders and claims submission
  • Managed office stationery stock and coordinated visitor logistics

Project Secretary

Sapura Energy Berhad
01.2010 - 01.2011
  • Prepared weekly salary for daily workers and coordinated safety briefings
  • Monitored tools and machinery; prepared monthly reports for the Plant & Machinery Department

Payroll Administrator & Safety Coordinator

Petra Energy Berhad
01.2008 - 01.2010
  • Managed payroll for marine and construction workers, including EPF, SOSCO, and PCB contributions
  • Assisted in organizing safety briefings and campaigns; conducted offshore site visits when required

Skills

  • Real Estate Transactions
  • Facebook Ads Manager
  • SAP HANA
  • Administration
  • Bookkeeping
  • ChatGPT & AI Prompting

Timeline

Customer Service Sales Specialist

F&N Food Singapore
09.2022 - 05.2024

Customer Service Sales Representative

Inno Lab Engineering Sdn Bhd
09.2021 - 03.2022

Assistant Office Manager

Rimbachem Technology Sdn Bhd
03.2017 - 03.2020

Negotiator

Affirm Plus Properties Sdn Bhd
11.2013 - 12.2016

Project Secretary

See Yong & Son Construction
01.2011 - 01.2013

Project Secretary

Sapura Energy Berhad
01.2010 - 01.2011

Payroll Administrator & Safety Coordinator

Petra Energy Berhad
01.2008 - 01.2010

SPM -

SMK Kampung Nangka

LCCI -

Miri Business Institute

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Janice Goh