Summary
My name is Janice and I have more than 10 years in working experience. I am very willing to learns new things in life and always ready to take up challenge. Anything that involves talking to clients will be my strong suite as I have been providing services to clients through out my entire working experience . However as mentioned above, if there are anything that I need to learn, I will be very willing to learn as I can say I am a fast learner. I can speak,write and read mandarin and english as I do it with my daily life. Please feel free to take full advantage or my skill sets. Thank you.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Teleperformance
03.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Resolved concerns with products or services to help with retention and drive sales.
Simultaneous Interpreter
GP Outsourcing Asia Sdn.Bhd
04.2021 - 02.2022
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided language translation and customer service skills to clients in multiple business sectors including 911,311,111,schools,elderly centers,lae firms,banks(Citibank,Macys,TD bank,Welsfargo,Western Union),correctional office and etc.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Insurance Sales Agent
Hong Leong Assurance
12.2020 - 04.2021
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with customers to provide information about available products and policies.
Customer Service Representative
Easyparcel Sdn.Bhd
02.2018 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Update clients on their shipment status and help follow up with courier company.
Restaurant Waitress
Chill Bar + Refuge
11.2016 - 02.2018
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Cultivated warm relationships with regular customers.
Retail Assistant
Takashima Engineering ( Malaysia ) Sdn Bhd
01.2015 - 05.2015
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Provide explanations and suggestions on massage devices/tools appropriately for customers
Sales Executive
Eve Season
12.2013 - 12.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Re-arrange clothes and keep store clean and tidy.
- Assisting customers with their needs
Education
High School Diploma -
11.2015
Skills
- Business Development Understanding
- Order Fulfillment
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Eligibility Requirements
- Staff Training
- Customer Service Excellence
- Problem-Solving Ability
- Online Chat
- Quality Control
- Grammar
Hiking , Going to the beach, Volleyball
I love outdoor activities.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Customer Service Advisor - Teleperformance
03.2022 - Current
Simultaneous Interpreter - GP Outsourcing Asia Sdn.Bhd
04.2021 - 02.2022
Insurance Sales Agent - Hong Leong Assurance
12.2020 - 04.2021
Customer Service Representative - Easyparcel Sdn.Bhd
02.2018 - 11.2020
Restaurant Waitress - Chill Bar + Refuge
11.2016 - 02.2018
Retail Assistant - Takashima Engineering ( Malaysia ) Sdn Bhd
01.2015 - 05.2015
Sales Executive - Eve Season
12.2013 - 12.2013
Primary/Secondary School/SPM/"o" Level in Arts - High School Diploma,
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