Lee Woon Kei (Janey)
Summary
With solid background in providing exceptional customer support services. Successfully managed customer inquiries and resolved issues, ensuring high levels of satisfaction. Demonstrated strong problem-solving abilities and effective communication skills. Experienced in handling documentation, coordinating logistics, and supporting day-to-day business functions.
Overview
5
5
years of professional experience
Work History
Business Development Support Executive
Global Container Freight Pte Ltd
02.2025 - Current
- Arrange on direct customer’s supply & shipment arrangement
- Attend to email correspondence with customers and agents
- Working closely with carrier, co-loader to manage sailing schedules, cargo allocation or any issues related to shipments
- Reason of leaving: Seeking a better fit for long-term growth
Order Fulfilment Executive
HINOMI Singapore
01.2024 - 02.2025
- Review and accurately process customer orders
- Coordinate with inventory and warehouse teams for stock verification
- Provide timely updates on order status and shipping details
- Manage and update product listings on e-commerce platforms
- Ensure accurate product descriptions, images, and pricing
- Monitor return rates and reasons to improve product offerings
- Reason of leaving: Seeking an environment that values contribution and supports career development
Customer Support Specialist
WebHelp APAC – Google Play Project
06.2021 - 09.2022
- Handle inquiries via all supported media channels both inbound and outbound services
- Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving
- Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system
- Staying up to date on Google Play Technical and product details
Digital & E-Commerce Executive
Always on Time Sdn Bhd
01.2020 - 06.2021
- Manage online e-commerce stores and execute online campaigns on e-commerce platforms (Instagram, Facebook, Shopee, Lazada, WhatsApp Business etc.)
- Provide response to all customer enquiries (online chats and calls)
- Input order details into the computer system, and record customer details and details of transactions and payments
- Monitoring competitors & provide suggestions for improvement
Education
Bachelor Degree - Business Marketing
Inti International University
Diploma - Business
Inti International University
Malay01.2020
Skills
- Microsoft Office proficiency
- Problem-solving
- Customer service
- Teamwork and collaboration
Language
English, Mandarin, Cantonese, Malay
Additional Information
Serve notice length: 2 weeks
Last drawn salary : SGD2,800
Expected salary : SGD2,800
Timeline
Business Development Support Executive
Global Container Freight Pte Ltd
02.2025 - Current
Order Fulfilment Executive
HINOMI Singapore
01.2024 - 02.2025
Customer Support Specialist
WebHelp APAC – Google Play Project
06.2021 - 09.2022
Digital & E-Commerce Executive
Always on Time Sdn Bhd
01.2020 - 06.2021
Bachelor Degree - Business Marketing
Inti International University
Diploma - Business
Inti International University
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