JANE THAM
Summary
Motivated Customer Account Executive offering 15 years of experience in acquiring new customers and building retention. Currently managing 100 over companies on their staff wellness aspect of business by planning activities to keep them healthy mentally and physically
Excellent attention to detail with persuasive communication style with various Singapore national award certification awarded by EXSA (Excellent Service Award) and an advance personal trainer with various awards on achieving the hours on a monthly basis with 20 over trainees under my care on top of my full time role.
Overview
17
17
years of professional experience
Work History
Senior Corporate Account Executive
Fitness First Singapore
03.2023 - Current
- Assisting the national corporate account manager on the reports that she need for monthly report to the CEO, price increment report on a monthly basis
- Guiding new staff on the work process flow and the duties of the corporate department
- Account servicing and maintaining a close working relationship with existing corporate accounts through service calls and meetings
- Setting up new corporate accounts who are interested in fitness first offering on a corporate level
- Planning and execution of effective Corporate Wellness Activities at client's premises/club to engage workforce and recreate excitement/awareness
- Create marketing materials such as Electronic Direct Mailer (EDM) and Health Tips Posters to support Corporate Wellness Activities
- Maintain updated and accurate corporate reports on a regular basis
- Attend to and follow up on web/phone enquiries on a timely basis
- Maintain an effective working relationship and knowledge of all departments within the support office and clubs
Free Lance 1:1 Advance Personal Trainer
Fitness First Singapore
02.2021 - Current
- To create an engaging atmosphere where all members can achieve their personal fitness goals
- Actively promote all fitness programs, educational programs, activities, sales promotion in the club in order to establish regular usage by members
- Ensure monthly Personal Training Sales and Conducted budget is met
- Contact newly-joined members with first four weeks for induction session appointment
- Primary objective is to service the needs of members on the Gym Floor by being responsive to member needs with regards to instruction, information and assistance; being alert and cheerful at all times
Corporate Account Executive
Fitness First Singapore
05.2019 - 03.2023
- Account servicing and maintaining a close working relationship with existing corporate accounts through service calls and meetings
- Setting up new corporate accounts who are interested in fitness first offering on a corporate level
- Planning and execution of effective Corporate Wellness Activities at client's premises/club to engage workforce and recreate excitement/awareness
- Create marketing materials such as Electronic Direct Mailer (EDM) and Health Tips Posters to support Corporate Wellness Activities
- Maintain updated and accurate corporate reports on a regular basis
- Attend to and follow up on web/phone enquiries on a timely basis
- Maintain an effective working relationship and knowledge of all departments within the support office and clubs
Membership Relationship Officer
Gravity Singapore
12.2020 - 11.2022
- To deliver exceptionally high standards of customer service at all times
- To handle member's administrative enquiries and collection of outstanding dues over the counter
- To assist all enquiries and forward them to the correct departments
- Perform all cashier duties; accurately cash out at the end of your shift and account for all transactions during your shift
- Ensure that payment transactions are entered correctly and accurately on the daily log-sheet
- Provide administrative support to the sales team when required
- Ensure front desk is covered and secure at all times, and kept in an immaculate condition
- Provide administrative support to the sales team when required
Retail Sales Executive
Singapore Telecommunication Pte Ltd SINGTEL
10.2009 - 09.2016
- Result oriented individual in a dynamic sales environment
- To provide excellent & personalized customer experience
- To provide consistent SingTel Signature Service to all our customers
- Be a SingTel brand ambassador at the retail front
- To promote multi-media solutions to our customers
- To lead staff to achieve the target set by the company and achieve it as a team and to assist the managers on what they required from me as well
Sales Assistant
Laser Flair Pte Ltd Singapore
10.2007 - 08.2009
- Provide professional, prompt & reliable service to all call-in/ walk-in customers
- To manage customer enquiries, perform stock inventory, day to day operations, cashiering, and up-keeping of store display
- To teach new staff that joins on board on the daily procedures
Education
Kettlebell specialist - Fitness
IKSFA
SINGAPORE01.2022
Trigger Point Level 1 And 2 - Fitness
FITASIA
SINGAPORE11.2021
Skillmill Trainer - Fitness
Technogym
Singapore04.2021
ISSA Nutritionist - FITNESS
ISSA
03.2021
Personal Training Foundation Certification - Fitness
Fitness First Singapore
Singapore09.2020
(National Council On Strength & Fitness) Personal Training Certification - FITNESS
NCSF
SINGAPORE07.2018
Diploma: Travel, Tourism And Hospitality - Travel, Tourism And Hospitality
MDIS University of Bradford
Singpaore04.2009
MDIS Professional Certificate In Business Management -
MDIS University of Bradford
11.2008
Skills
- Product and service knowledge
- Closing Techniques
- Sales proficiency
- Company ambassador
- Relationship Management
- Customer Service
- Time Management
- Decision-Making
- Relationship Building
- Staff Training and Development
- Sales Presentations
- B to B sales
- Client Base Retention
- Account Servicing
- Social Media Savvy
Accomplishments
- Fitness First In house personal training certification(2020)
- NCSF (National Council on Strength & Fitness) Personal training certification(2018)
- EXSA( Excellent Service Award ) Star Award (2014)
- EXSA( Excellent Service Award ) Gold Award (2013)
- EXSA( Excellent Service Award ) Silver Award( 2012)
Timeline
Senior Corporate Account Executive
Fitness First Singapore
03.2023 - Current
Free Lance 1:1 Advance Personal Trainer
Fitness First Singapore
02.2021 - Current
Membership Relationship Officer
Gravity Singapore
12.2020 - 11.2022
Corporate Account Executive
Fitness First Singapore
05.2019 - 03.2023
Retail Sales Executive
Singapore Telecommunication Pte Ltd SINGTEL
10.2009 - 09.2016
Sales Assistant
Laser Flair Pte Ltd Singapore
10.2007 - 08.2009
Kettlebell specialist - Fitness
IKSFA
Trigger Point Level 1 And 2 - Fitness
FITASIA
Skillmill Trainer - Fitness
Technogym
ISSA Nutritionist - FITNESS
ISSA
Personal Training Foundation Certification - Fitness
Fitness First Singapore
(National Council On Strength & Fitness) Personal Training Certification - FITNESS
NCSF
Diploma: Travel, Tourism And Hospitality - Travel, Tourism And Hospitality
MDIS University of Bradford
MDIS Professional Certificate In Business Management -
MDIS University of Bradford
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