Janesah Boloy
Summary
Reliable [Job Title] enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
16
16
years of professional experience
Work History
Private Caregiver
Ms. May Dee M. Bautista
02.2021 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities for improved quality of life.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Home Credit Philippines
06.2014 - 02.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Transglobal Incorporated
08.2008 - 07.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor of Arts - Sociology
Mindanao State University- General Santos City
Philippines04.2008
Skills
- Behavior redirection
- Clinical Quality Program Standards
- First aid and safety
- Progress Documentation
- Compassionate Caregiving
- Patient Care
- Emotional Support
- Problem-Solving
- Patient Assessments
Reading books
Reading books is my hobby for it helps me a lot of new things to learned. It gives me more knowledge and helps my memory improved. When I have time a went to the library and read,any books that i know its interesting. I also apply it in my daily lives like implementing things that is very usedful to my work.
Timeline
Private Caregiver
Ms. May Dee M. Bautista
02.2021 - Current
Customer Service Representative
Home Credit Philippines
06.2014 - 02.2015
Customer Service Representative
Transglobal Incorporated
08.2008 - 07.2013
Bachelor of Arts - Sociology
Mindanao State University- General Santos City
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