Janelle Tang
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Shop Supervisor
HERMES (Luxury Fashion) DFS CHANGI AIRPORT
SINGAPORE
01.2010 - 01.2013
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Improved store efficiency by implementing new inventory management processes.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Streamlined operations through effective employee scheduling and task delegation.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Analyzed sales data regularly to make informed decisions about future promotions or stock adjustments.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
Supermarket Merchandiser
Eggo Products
Singapore
03.2006 - 12.2009
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Sales Executive/Beauty Therapist Trainer
ASETHETIC MARKETING PTE LTD
Singapore
11.2003 - 01.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Account Manager
DTS MARKETING PTE LTD
Singapore
06.1996 - 10.2003
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Customer Support Executive
Datalink Pte Ltd
Singapore
08.1991 - 03.1996
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Customer Service Assistant Supervisor
Studio Tang Departmental Store
Singapore
01.1989 - 04.1991
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Boosted overall efficiency by identifying areas of improvement within the department and implementing necessary changes.
- Utilized a customer-centric approach to problem-solving, enhancing the overall perception of the company''s commitment to service excellence.
Sales Promotor
Kose Cosmetics
Singapore
01.1983 - 01.1988
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Identified product features to promote in ad campaign.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
Education
WSQ CERTIFICATE IN FLORISTRY OPERATIONS - Floristry Operations And Management
June Florist Training School
Gelling01.2021
NITEC IN HAIR - Hairstyling
Kimage Hair Training School
Funan01.2003
CIDESCO DIPLOMA IN BEAUTY THERAPY - Beauty
TOP TO TOE Beauty Collage
Far East Plaza01.1993
GCE O LEVEL -
Bendemeer Secondary School
Bendemeer Road12.1982
Skills
- Have more than 30 years of experience in customer service line
- Order Processing
- Store operations
- Maintenance Scheduling
- Merchandise Display
- Merchandise planning
- Brand representation
- Consultative Sales
- POS Systems
- Customer Service
- Customer Engagement
Introduction
I have retired since 2017 as I move to Taiwan. I take up preserve flower florist classes over there and develop strong passion in florist. When I move back to Singaporean in 2020 I sign up WSQ certificate in floristry and completed the full course in 2021.
Personal Information
Date of Birth: 05/13/66
Volunteer Experience
NEW CREATION CHURCH, Wedding Ministry, As a wedding corrdinator I assist the wedding couples on the preparation of their Holy Matrimony and assist Pastor on the actual day.
Timeline
Shop Supervisor
HERMES (Luxury Fashion) DFS CHANGI AIRPORT
01.2010 - 01.2013
Supermarket Merchandiser
Eggo Products
03.2006 - 12.2009
Sales Executive/Beauty Therapist Trainer
ASETHETIC MARKETING PTE LTD
11.2003 - 01.2006
Account Manager
DTS MARKETING PTE LTD
06.1996 - 10.2003
Customer Support Executive
Datalink Pte Ltd
08.1991 - 03.1996
Customer Service Assistant Supervisor
Studio Tang Departmental Store
01.1989 - 04.1991
Sales Promotor
Kose Cosmetics
01.1983 - 01.1988
WSQ CERTIFICATE IN FLORISTRY OPERATIONS - Floristry Operations And Management
June Florist Training School
NITEC IN HAIR - Hairstyling
Kimage Hair Training School
CIDESCO DIPLOMA IN BEAUTY THERAPY - Beauty
TOP TO TOE Beauty Collage
GCE O LEVEL -
Bendemeer Secondary School