Janelle Tang
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Shop Supervisor
HERMES (Luxury Fashion) DFS CHANGI AIRPORT
01.2010 - 01.2013
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Improved store efficiency by implementing new inventory management processes.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Streamlined operations through effective employee scheduling and task delegation.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Analyzed sales data regularly to make informed decisions about future promotions or stock adjustments.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
Supermarket Merchandiser
Eggo Products
03.2006 - 12.2009
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Sales Executive/Beauty Therapist Trainer
ASETHETIC MARKETING PTE LTD
11.2003 - 01.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Account Manager
DTS MARKETING PTE LTD
06.1996 - 10.2003
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Customer Support Executive
Datalink Pte Ltd
08.1991 - 03.1996
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Customer Service Assistant Supervisor
Studio Tang Departmental Store
01.1989 - 04.1991
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Boosted overall efficiency by identifying areas of improvement within the department and implementing necessary changes.
- Utilized a customer-centric approach to problem-solving, enhancing the overall perception of the company''s commitment to service excellence.
Sales Promotor
Kose Cosmetics
01.1983 - 01.1988
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Identified product features to promote in ad campaign.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
Education
WSQ CERTIFICATE IN FLORISTRY OPERATIONS - Floristry Operations And Management
June Florist Training School
Gelling01.2021
NITEC IN HAIR - Hairstyling
Kimage Hair Training School
Funan01.2003
CIDESCO DIPLOMA IN BEAUTY THERAPY - Beauty
TOP TO TOE Beauty Collage
Far East Plaza01.1993
GCE O LEVEL -
Bendemeer Secondary School
Bendemeer Road12.1982
Skills
- Have more than 30 years of experience in customer service line
- Order Processing
- Store operations
- Maintenance Scheduling
- Merchandise Display
- Merchandise planning
- Brand representation
- Consultative Sales
- POS Systems
- Customer Service
- Customer Engagement
Introduction
I have retired since 2017 as I move to Taiwan. I take up preserve flower florist classes over there and develop strong passion in florist. When I move back to Singaporean in 2020 I sign up WSQ certificate in floristry and completed the full course in 2021.
Personal Information
Date of Birth: 05/13/66
Volunteer Experience
NEW CREATION CHURCH, Wedding Ministry, As a wedding corrdinator I assist the wedding couples on the preparation of their Holy Matrimony and assist Pastor on the actual day.
Timeline
Shop Supervisor
HERMES (Luxury Fashion) DFS CHANGI AIRPORT
01.2010 - 01.2013
Supermarket Merchandiser
Eggo Products
03.2006 - 12.2009
Sales Executive/Beauty Therapist Trainer
ASETHETIC MARKETING PTE LTD
11.2003 - 01.2006
Account Manager
DTS MARKETING PTE LTD
06.1996 - 10.2003
Customer Support Executive
Datalink Pte Ltd
08.1991 - 03.1996
Customer Service Assistant Supervisor
Studio Tang Departmental Store
01.1989 - 04.1991
Sales Promotor
Kose Cosmetics
01.1983 - 01.1988
WSQ CERTIFICATE IN FLORISTRY OPERATIONS - Floristry Operations And Management
June Florist Training School
NITEC IN HAIR - Hairstyling
Kimage Hair Training School
CIDESCO DIPLOMA IN BEAUTY THERAPY - Beauty
TOP TO TOE Beauty Collage
GCE O LEVEL -
Bendemeer Secondary School
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