Jane Manuel Crisostomo
Customer Service / Underwriting Assistant
Singapore
Summary
With over 20 years of customer service experience, Jane brings a wealth of knowledge and adaptability to any work environment. Her strong interpersonal skills enable effective communication and relationship-building with clients and colleagues. Jane is proficient in Microsoft Office and has a proven track record of fast learning and thriving under pressure. She eagerly takes on new challenges to expand her skill set. In addition to extensive experience, Jane holds a Certification in General Insurance from the Singapore College of Insurance and possesses a Class 3C Driving License.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive - Operations
Liberty Insurance Pte Ltd
11.2023 - 12.2024
- Supports administrative and renewal underwriting processed for Commercial, Accident & Health and Motor portfolios.
- Collaborates with Finance team to resolve payment discrepancies and manage cancellation refunds.
- Address and resolve inquiries from Producers regarding new and existing policies.
- Managed cross-functional teams, resulting in task completion on-time and within the SLA.
- Managed the general inbox, ensuring timely respond and action.
- Execute additional responsibilities as required to maintain portfolio efficiency.
Underwriting Assistant - Accident and Health
Liberty Insurance Pte ltd
09.2022 - 10.2023
- Executed administrative duties including policy issuance, renewals, endorsements and cancellations with precision and efficiency.
- Delivered prompt and clear responses to producer inquiries, strengthening customer relationships.
- Collaborated with Finance team to resolve payment discrepancies and administer refunds, maintaining financial integrity and customer satisfaction.
- Supported Business Development team through the efficient interpretation of email directives, enhancing operations effectiveness.
Underwriting Assistant - Motor
Liberty Insurance Pte ltd
03.2016 - 09.2022
- Delivers outstanding customer service through rapid response to inbound and direct inquiries from walk-in clients concerning policy details.
- Manages administrative duties and renewal underwriting for the Motor lines portfolio, ensuring accuracy and efficiency.
- Processes premium and road tax payments, including the timely renewal of road tax documentation.
- Oversees the verification of No Claim Discount (NCD) maintaining the integrity of client benefits.
- Generates competitive Motor insurance quotations.
- Facilitates the extension of motor policy coverage to coincide with road tax expiry date and ensure successful transmission in LTA.
- Collaborates with Underwriter to align with underwriting guidelines, guaranteeing compliance and policy standards.
Customer Service Representative - Contact Centre
Liberty Insurance Pte ltd
01.2015 - 11.2015
- Delivered end-to-end customer support, ensuring efficient resolution of inquiries and concerns.
- Handled inbound calls with promptness and professionalism.
- Assessed customer needs, clarified details and offered effective solutions or alternatives.
- Coordinated accident towing services and guided clients on timely accident reporting protocols.
- Achieved individual and team performance goals maintaining both quality and quantity standards.
- Streamline communication by accurately directing emails to appropriate departments.
Administrative Officer
Singapore Technologies Kinetics Ltd
04.2009 - 12.2014
- Expertly managed the filing of General Insurance Association (GIA) accident report.
- Provided professional guidance to customers on Non-injury motor accident claim procedure, ensuring clarity and ease of process.
- Achieved high levels of customer satisfaction and loyalty through prompt resolution of complaints and concerns.
- Respond to telephone inquiries, providing quality service to customers (accident-related issues, car repair, claims, servicing and grooming) to generate repeat business
- Coordinated accident towing services, efficiently dispatching tow truck operators to the scene.
Administrative Assistant
Jasper Jean Services, Inc.
09.2006 - 04.2009
- Streamlined daily administrative functions for the President, enhancing operational efficiency.
- Administered daily petty cash, bank transaction and bill payment, ensuring financial accuracy.
- Coordinated and tracked all correspondence with the Land Transportation Franchise Regulatory Board (LTFRB)
- Secured timely renewal of franchise, demonstrating keen attention to regulatory compliance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative - Collection
Next Focus Phils., Inc.
01.2005 - 07.2006
- Making outbound calls to clients to collect payment on past due accounts.
- Resolved billing disputes with a customer-centric approach ensuring satisfaction and prompt payment.
- Negotiating payment arrangements with clients.
- Performed skip tracing to locate customers achieving collection target of 90% every month
Education
Bachelor of Science - Business Administration (Major in Management)
University of the City of Manila
Skills
Organizational skills
Customer service
Adaptability and flexibility
Computer and administrative skills
Teamwork
Certification
Certificate in General Insurance - Singapore College of Insurance
Timeline
Executive - Operations
Liberty Insurance Pte Ltd
11.2023 - 12.2024
Underwriting Assistant - Accident and Health
Liberty Insurance Pte ltd
09.2022 - 10.2023
Underwriting Assistant - Motor
Liberty Insurance Pte ltd
03.2016 - 09.2022
Customer Service Representative - Contact Centre
Liberty Insurance Pte ltd
01.2015 - 11.2015
Certificate in General Insurance - Singapore College of Insurance
01-2012
Administrative Officer
Singapore Technologies Kinetics Ltd
04.2009 - 12.2014
Administrative Assistant
Jasper Jean Services, Inc.
09.2006 - 04.2009
Customer Service Representative - Collection
Next Focus Phils., Inc.
01.2005 - 07.2006
Bachelor of Science - Business Administration (Major in Management)
University of the City of Manila
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