Jananee Mahindran

1. My position is the front line of the managing agent in responding to each user, to ensure that the facilities management services under the contract have been properly rendered and performed.

2. I carry out weekly inspections to sites and monitor the scheduled maintenance of the term contractors and submit weekly inspection reports to client.

3. My role is to also be a site supervisor and assist the professional quantity surveyors in all site measurement and records. Uploading all field data to centralized computer system.

4. I certify and endorse job completion from contractor

5.Call quotations, evaluating and recommending to SIAEC users for works outside the maintenance contracts; provide a technical report if necessary.

6. Assist in the conduct of project management meetings monthly with datas extracted from various platforms used for the project.

7. I have handled 4 different SIAEC sites on my own which includes Changi Airport sites and travel from one location to another to fulfill client requests.

1. Plan Pest Management Operations
• Collaborate with the teams in the management regards to contracts/projects.
• Attend client briefings/meetings to establish expectations, KPIs, service level agreements and related work processes.
• Create a detailed plan on the requirements for manpower on a daily basis.
• Plan work schedules of teams to ensure pest management work is carried out effectively and prevent any form of overlaps.
2. Manage teams and incidents
• Effectively manage capability development of staff.
• Analyse and manage incidents and emergencies at work site. Follow up on the incident reports and work with management on preventive measures.
• Manage and report work-related incident and emergency investigations.

3. Handling External and Internal Stakeholders
•Working external and internal stakeholders being met and potentially surpassing KPIs.
• Handled 100 sites (projects) Eg, Liaising with NParks Officers to ensure operational needs are met.
4. Working on Reports
• Providing Statistical Reports to management and external stakeholders.
• In Charge of generating Weekly Projected Manpower Reports and Financial monthly reports.
• Generate Invoices to clients on a weekly basis. Coordinate with client regards to any enquiries on the invoices and assist with payment matters.

1.Deployment of Technicians
• Worked on more than 100 sites (Projects).
• Manage and Scheduled teams and incidents.
• Soley involved in deployment of technicians on a daily basis.
• Created a streamline of processes which will automate the deployment of technicians.
• Managed total of 8 teams of technicians and planned their schedule.
2.Handling Claims
• Support procure-to-pay processes and services for the entire entity.
• Handle claims processing for entire entity; including checking that the claims and cheque requisitions are compliant with approval-related papers.
• Check that all figures tally across all transport-related and travel-related documents.
• In preparation for the payment processing, to match all invoice-related information with the related POs or supporting documents.

•Processing and Approving transport/medical claims for14 over technicians.
• Assist with GST Claims and liaise with Singapore Customs.
3.Assist with Human Resource related documentation
• Responsible for foreign workers' work passes including new application and renewal of Work Permit, S Pass &EP (Employment Pass).
• Assist with maintaining keep good records of recruitment related documents, employee records and documentation for company matters.

1.Ensure that KPI of 100% target has been met every month regards to Credit Control
2.Contact customers on a daily basis regarding outstanding debt issues
-Issue Notice of Reminder as and when require
-reminder emails to delinquent account.
3.Handle customer enquiries pertaining to billing and collection on any kind of discrepancies
4.Provide clear and concise responses to any queries raised through email by employees and/or clients in a professional manner to achieve positive customer experience
5. Regularly create credit note and debit note for customers