Janaki Kalaiselvi
Summary
Adept at elevating office efficiencies and customer satisfaction, I excelled at Janaki Kalaiselvi by mastering file management and fostering robust customer relations. My strategic approach to administrative leadership and service delivery boosted operational productivity and client loyalty, achieving significant improvements in document compliance and service quality standards.
Overview
3
3
years of professional experience
Work History
Administrative Executive
Steven Corporation Pte Ltd
02.2023 - Current
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Maintained protocol throughout routine work days and special events.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
Customer Service Executive
Sri Murugan Trading
07.2021 - 02.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Described product and service details to customers to provide information on benefits and advantages.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
Master Of Business Administration
Hindustan University
India04.2011
Bachelor of Business Administration
Bharathidasan University, Chennai.
India04.2009
Skills
- File Management
- Administrative Management
- File Organization
- Report Preparation
- Customer Relations
- Business operations knowledge
- Appointment Scheduling
- Document Preparation
- Administrative Leadership
- Report Generation
- Information Protection
- Front Desk Management
- Event Coordination
- Protocol oversight
- Schedule oversight
- Database coordination
- Calendar Management
- Customer service understanding
- New employee orientations
- Data Evaluation
- Record preparation
- Presentation Development
- Privacy compliance
- Meeting Coordination
Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Flexible work hoursTeam Building / Company RetreatsCareer advancementTimeline
Administrative Executive
Steven Corporation Pte Ltd
02.2023 - Current
Customer Service Executive
Sri Murugan Trading
07.2021 - 02.2023
Master Of Business Administration
Hindustan University
Bachelor of Business Administration
Bharathidasan University, Chennai.
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