Jana Delaure
Summary
Dedicated customer support professional with over 14 years of experience. Team player with a positive demeanor and proven skills with establishing rapport with clients. Committed to maintaining professional relationship with customers to increase profitability and drive business results.
Adept at fostering robust client relationships and driving sales growth, I excelled at Nextlogic Pte Ltd by leveraging my problem-solving abilities and in-depth product knowledge. My proactive approach resulted in high customer retention, showcasing my skill in effective negotiation and customer service.
Overview
19
19
years of professional experience
Work History
Sales Associate Specialist
WAB Lab Pte Ltd
01.2023 - 12.2023
- Help businesses to find the right trainings and educational courses for the employee's growth. Market research.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- It included phone calls, emails, face to face meetings, follow ups and keeping track of all interaction with the customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential clients, helping them make informed decisions.
Sales Associate Specialist
Stevenson Hureca Pte Ltd
01.2023 - 12.2023
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- I had list of potential clients. My responsibility was to email, call or meet them in order to properly explain our products from different companies sheltered under Stevenson Hureca.
- Keeping track of all communication and follow up with the clients.
Application Support Specialist
Nextlogic Pte Ltd
01.2011 - 12.2022
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided training to end users on new and updated systems and software.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Played a key role in major system migrations by providing hands-on technical assistance throughout the planning and execution phases.
Database Analyst
Grun Slovakia S.r.o.
07.2010 - 02.2011
- Troubleshot complex issues with databases, resolving problems quickly and effectively to minimize disruptions to end-users'' work.
- Database analysis, programming and creating reports using sql console, ca-visual objects, reports pro3
- Customer support for our clients in Slovakia and Germany
- Managed database security, development and access of input systems.
- Proactively engaged in ongoing professional development to maintain expertise in current database management systems and practices.
- Assisted in migrating legacy databases to modern platforms, minimizing downtime during transitions.
Application Support Analyst
Nextlogic S.r.o.
01.2005 - 12.2010
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Optimized system performance through routine maintenance tasks such as database backups, log file reviews, and server health checks.
Business Development Executive
Asia Business Services
01.2006 - 12.2007
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Education
Master Of Technology - Science, Technology, And Society
Slovak University of Technology
Slovakia06.2007
Bachelor Of Science - Technology Education
Slovak University of of Technology
Slovakia 06.2005
Skills
- Effective negotiation
- Customer Assistance
- Money Handling
- Product Knowledge
- Customer Service
- Problem-Solving
- Phone Etiquette
- POS system operations
- Time Management
- Upselling strategies
- Order Processing
- Teamwork and Collaboration
- Interpersonal and written communication
- Policy and Procedure Adherence
- Relationship Building
- Independent judgement
- Conflict Resolution
Languages
Czech
Bilingual or Proficient (C2)
Slovak
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Sales Associate Specialist
WAB Lab Pte Ltd
01.2023 - 12.2023
Sales Associate Specialist
Stevenson Hureca Pte Ltd
01.2023 - 12.2023
Application Support Specialist
Nextlogic Pte Ltd
01.2011 - 12.2022
Database Analyst
Grun Slovakia S.r.o.
07.2010 - 02.2011
Business Development Executive
Asia Business Services
01.2006 - 12.2007
Application Support Analyst
Nextlogic S.r.o.
01.2005 - 12.2010
Master Of Technology - Science, Technology, And Society
Slovak University of Technology
Bachelor Of Science - Technology Education
Slovak University of of Technology
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