Jamyca Ferrer
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Banyan Beer Garden Pte. Ltd.
09.2022 - Current
- Greet and escort customers to their tables.
- Cashiering duties(handling of POS).
- Supporting the manager with various tasks (operations,customer service, goal setting, etc.) in the restaurant.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitor inventory stock and ordering store supplies.
Service Manager
Verve Restaurant Group(Wings Bar, Verve Pizza)
06.2020 - 08.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Sending monthly POS Report.
- Monitored inventory levels and placed orders to replenish stock.
Assistant Manager
The Pump Room (Microbrewery + Bistro)
09.2018 - 01.2020
- Working closely with the store manager to lead staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completing tasks assigned by the general manager accurately and efficiently.
Management Trainee
Shiraz FNB Pte. Ltd.
06.2015 - 08.2018
- Gained knowledge of company policies, protocols and processes.
- Completing all assigned tasks and assisting with day-to-day operations.
- Provide timely feedback to the Area Manager with regards to outlet activities
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assist Restaurant Manager/Overall responsible for the smooth operations of the restaurant as well as managing the financial aspect of restaurant equipments.
Sales Representative ( Part Time Job)
Boardwalk Business Ventures Inc.
03.2014 - 03.2015
- Sell beauty products, jewelry and clothing.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Informed customers of promotions to increase sales productivity and volume.
Sales Representative ( Part Time Job)
Avon Products Inc.
12.2013 - 03.2015
- Sell beauty products, jewelry and clothing.
- Advised customers on current promotions with health and beauty products they may like to purchase.
- Obtained product information and educate customers on the health and wellness benefits of Avon products.
- Explained the promotional items and savings to customers.
- Identified ways to market Avon products to increase monthly sales productivity.
Education
Bachelor of Science - Business Administration in Marketing Management
Colegio De Santo Cristo De Burgos
Sariaya, 4322 Quezon, Philippines04.2015
Skills
- Time Management
- Upselling
- Adaptability and Flexibility
- Reliable and Responsible
- Customer Service Management
- MS Office
- POS Transactions
- Food Hygiene and Safety
Timeline
Supervisor
Banyan Beer Garden Pte. Ltd.
09.2022 - Current
Service Manager
Verve Restaurant Group(Wings Bar, Verve Pizza)
06.2020 - 08.2022
Assistant Manager
The Pump Room (Microbrewery + Bistro)
09.2018 - 01.2020
Management Trainee
Shiraz FNB Pte. Ltd.
06.2015 - 08.2018
Sales Representative ( Part Time Job)
Boardwalk Business Ventures Inc.
03.2014 - 03.2015
Sales Representative ( Part Time Job)
Avon Products Inc.
12.2013 - 03.2015
Bachelor of Science - Business Administration in Marketing Management
Colegio De Santo Cristo De Burgos
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