Jamie Lee
Summary
I am a dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and drive business results, I am always on the lookout to upsell opportunities. Being results-oriented, I am hungry for success and seek to over-achieve with my adaptability, problem-solving and customer-centric attributes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Crew
DMXH Pte Ltd - Chanterelle Cafe/ The Barking Bean
04.2023 - Current
- Offered advice and assistance to customers, always paying attention to special needs or wants.
- Answered product and service questions, leveraged sales expertise to promote and upsell products.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and determine best solution to solve problem.
- Initiated Daily Sales Tracking SOP; Tracked and tabulated monthly sales ensuring that cash sales tally.
- Assisted in stocktake and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Worked with manager and supervisor to plan and coordinate part-timers' schedules.
Customer Relations Team Lead
Textile and Fashion Industry Training Centre Pte Ltd
11.2020 - 08.2022
- Managed local and overseas customer service team ensuring KPIs are met monthly. Provided primary customer support for corporate clients.
- Soft Sales; Attended to product-related customer enquires, highlighted product objectives and presented ongoing bundles to secure interest
- Innovation; Analyzed customer service trends and consumer journey to discover areas of opportunity and provide feedback to management. Introduced and implemented CRM automation software. Minimised touchpoints such that enquiries from all channels flows to one source
- Resolved Billing Issues; Ensured payments are in promptly and correctly tabulated. Ageing account receivables are duly tracked and collected.
- Development; Streamlined workflows and minimised manual data entry allowing the team to focus on customer satisfaction
Assistant Fashion Stylist
PIN Prestige, SPH Female Magazine
01.2018 - 01.2023
- Coordinated garment samples for shoot; Worked closely with brands in loaning and returning of garment samples, ensuring all samples are approved.
- Samples are steamed and ready for stylist's use.
- Collated garment and crew credits for the magazine spread
Education
Part-Time Bachelor of Communication -
Singapore University of Social Science
SingaporeDiploma With Merit - Apparel Design And Merchandising
Temasek Polytechnic School of Design
Singapore04.2019
GCE 'O' Levels -
CHIJ Katong Convent
Singapore12.2015
Skills
- Client Rapport-Building
- Sales and Upselling
- Negotiation and Conflict Resolution
- Sales Goal Attainment
- Market Trend Analysis
- Sales Report Generation
Languages
English
Chinese (Mandarin)
Software Skills
- Salesforce
- Trengo
- Adobe Illustrator, Photoshop, Lightroom
- Microsoft Excel, Document, Powerpoint
Certification
- CMFAS M5
- CMFAS M9
- CMFAS M9A
- CMFAS HI
Timeline
Service Crew
DMXH Pte Ltd - Chanterelle Cafe/ The Barking Bean
04.2023 - Current
Customer Relations Team Lead
Textile and Fashion Industry Training Centre Pte Ltd
11.2020 - 08.2022
Assistant Fashion Stylist
PIN Prestige, SPH Female Magazine
01.2018 - 01.2023
Part-Time Bachelor of Communication -
Singapore University of Social Science
Diploma With Merit - Apparel Design And Merchandising
Temasek Polytechnic School of Design
GCE 'O' Levels -
CHIJ Katong Convent
- CMFAS M5
- CMFAS M9
- CMFAS M9A
- CMFAS HI
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