James YAO Guoyang
Summary
With a proven track record at Applied Materials, I excel in fostering customer loyalty through exceptional interpersonal skills and problem-solving capabilities. My leadership in developing training programs significantly enhanced workplace productivity, showcasing my ability to drive substantial improvements in team skillsets.
Overview
8
8
years of professional experience
Work History
ICAPS Etch Engineer Lead
Applied Materials
06.2017 - Current
- Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Coordinated effectively with cross-functional teams to address complex issues and meet project deadlines.
AMSEA FSO Development Focal
Applied Materials
01.2024 - Current
- Directed training programs and development paths for New College Graduates (NCGs)
- Built collaborative relationships with stakeholders to identify talent gaps and develop effective strategies for addressing them.
- Developed customized training modules for improved skill acquisition and workplace productivity.
Education
Bachelor of Engineering - Electrical And Computer Engineering
National University of Singapore
05-2016
GCE A-Level - Physics, Chemistry, Math, And Economics
Temasek Junior College
12-2011
Accomplishments
- Gold Award in Singapore Youth Festival 2011 as First Violin and Vice President of TJC Chamber Ensemble
Timeline
AMSEA FSO Development Focal
Applied Materials
01.2024 - Current
ICAPS Etch Engineer Lead
Applied Materials
06.2017 - Current
Bachelor of Engineering - Electrical And Computer Engineering
National University of Singapore
GCE A-Level - Physics, Chemistry, Math, And Economics
Temasek Junior College
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