James Lim Zi Xian
Summary
Hardworking employee enthusiastic about learning various fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Salesperson
Appco
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Executive
TNT
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Student Tour Guide
Japanese Tourism Board
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Cabin Crew
Singapore Airlines
07.2015 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
Education
Diploma in Business Administration - Business Administration
Kaplan
2013
Certificate of Business Administration - Business Administration
PSB Academy
2012
Skills
- Deal Negotiations
- Cross-Selling Products and Services
- Public Interaction
- Guest Services
Languages
Japanese
Elementary (A2)
Thai
Elementary (A2)
Timeline
Cabin Crew
Singapore Airlines
07.2015 - Current
Salesperson
Appco
Sales Executive
TNT
Student Tour Guide
Japanese Tourism Board
Diploma in Business Administration - Business Administration
Kaplan
Certificate of Business Administration - Business Administration
PSB Academy
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