James Kenneth Santos
Valenzuela City
Summary
Customer-focused professional with experience in hospitality, food service, and IT support, bringing strong communication, adaptability, and problem-solving skills to hotel and restaurant environments. Committed to delivering excellent service, supporting smooth operations, and continuously developing technical and professional skills.
Overview
12
12
years of professional experience
Work History
IT SUPPORT ANALYST | APPLICATION SUPPORT
Retail Software Associates
05.2022 - 11.2025
- Diagnosed and resolved hardware, software, network, and POS system issues, reducing downtime and enhancing work productivity.
- Delivered technical support to store and office co-workers, ensuring operational continuity in retail environment.
- Provided IT and application support for IKEA Southeast Asia and Mexico, maintaining system reliability for retail operations.
Room Attendant
Manila Grand Opera Hotel
Manila
01.2016 - 02.2019
- Cleaned and maintained guest rooms to uphold hotel standards.
- Inspected rooms for cleanliness and completeness before guest arrival.
- Replenished supplies and amenities in guest accommodations daily.
- Collaborated with housekeeping team to optimize cleaning schedules and efficiency.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Reported maintenance issues to ensure timely resolution and guest comfort.
- Followed safety procedures while handling cleaning products and operating equipment, like vacuum cleaners.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to the maintenance team.
- Assisted in training new staff on cleaning procedures and hotel policies.
Cook / Grill
Chicken Deli
Valenzuela
07.2013 - 12.2015
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Maintained cleanliness and organization in the kitchen area at all times.
- Managed inventory of ingredients and supplies to ensure availability.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Trained new staff on kitchen procedures and safety protocols effectively.
Intern
Pearl Garden Hotel
Malate
06.2013 - 07.2013
- Prepared and arranged guest rooms to hotel standards, ensuring cleanliness, comfort, and attention to detail.
- Assisted in maintaining public areas, including the lobby, restrooms, and hallways, to enhance the guest experience.
- Contributed to a welcoming and professional atmosphere for guests and visitors.
Education
Hospitality and Restaurant Services -
STI College Caloocan
Philippines04-2014
Skills
- IT Support & End-User Assistance
- CRM & Ticketing Tools
- Basic Hardware & Software Support
- Housekeeping Operations
- Food & Beverage Service
- Kitchen Operations
- Health, Safety & Sanitation Standards
- Client Relationship Support
- English Communication
- Skills Professional
- Guest Interaction
- Strong Time Management
- Organization Skills
- Team-Oriented & Collaborative
- Adaptable & Flexible
- Eager to Learn & Growth-Driven
Timeline
IT SUPPORT ANALYST | APPLICATION SUPPORT
Retail Software Associates
05.2022 - 11.2025
Room Attendant
Manila Grand Opera Hotel
01.2016 - 02.2019
Cook / Grill
Chicken Deli
07.2013 - 12.2015
Intern
Pearl Garden Hotel
06.2013 - 07.2013
Hospitality and Restaurant Services -
STI College Caloocan