James Wilson P. Tacla
Operation Manager
Singapore
Summary
With experience in various roles such as Cleaning Operation Manager, Operation Assistant Manager, Operation Executive, Supervisor, Team Leader, and Cleaner, I am now seeking to contribute my skills and expertise to a successful cleaning team. Having previously worked as a Nurse, I fully understand the importance of hygiene maintenance and cleanliness in achieving our goals. I bring a flexible and no-nonsense approach, along with a can-do attitude and a commitment to excellence. Moreover, my solid grasp of medical terminology and remarkable ability to follow instructions and guidelines make me a valuable asset to any organization.
Overview
22
22
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
Work History
Operation Manager
ReSustainability Cleantech Pte. Ltd.
08.2022 - Current
- Managed multiple sites with more than 200 cleaning staff over 2 working shifts
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help companies evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Mitigated business risks by working closely with staff members and assessing performance
- Refined processes and adjusted quality audit findings in coordination with facility representatives
- Provide excellent customer service and maintain good working relations with clients
- Interview and hiring of suitable employees for deployment and training of new hires to fulfil business requirements
- Ensure premises are clean according to client’s instructions and standards
- Addressing issues raised by clients and IFM
- Prevented overages by administering annual budgets with controls
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
Operation Executive
ISS Facility Services Pte. Ltd.
01.2018 - 01.2022
- Responsible for the running of day-to day operations of the job sites
- Conduct regular cleanliness inspections within the premises
- To monitor inventory of cleaning supplies and ensure cleaning equipment is available in working condition at all times
- Monitoring facility condition and environmental performance
- Providing a workplace setting that is conducive to safe productive work
- Drives client satisfaction, ensuring compliance with the agreed contractual obligations
- Leads a team of Asst
- Manager, Supervisors, ensuring supervision, grooming, motivation, discipline, and training to the team
- Monitors Health, Safety & Environmental procedures, and practices, and delivers strong incident management
- Receiving and responding to approvals notifications
Operation Executive
ISS Facility Services Pte. Ltd.
01.2016 - 01.2018
Operation Executive/Supervisor/Team Leader/Cleaner
ISS Facility Services Pte. Ltd.
06.2010 - 01.2016
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Implemented quality control measures to ensure compliance with industry regulations and standards.
- Reported issues to higher management with great detail.
Assistant Nurse
King Abdulah Bin Abdulaziz Hospital
01.2003 - 01.2006
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor - Science of Nursing
University of Northern Philippines
Vigan City, Philippines 01.2000 - 01.2002
Associate - Health Science Education
University of Northern Philippines
Vigan City, Philippines 01.1997 - 01.2000
High school or equivalent -
Naglaoa-an National High School
Sto. Domingo, Ilocos Sur, Philippines 01.1993 - 01.1997
Elementary School -
Naglaoa-an Elementary School
Sto. Domingo, Ilocos Sur, Philippines 01.1986 - 01.1993
Skills
Process Optimization
Scheduling and planning
Logistics management
Cross-functional coordination
Summary Of Qualification
- Keen to learn and develop myself.
- Appreciate that hygiene maintenance and cleanliness are tantamount to our success.
- Have a flexible no nonsense approach with a can-do attitude and willingness to excel.
- With a good understanding of medical terminology.
- Remarkable ability to follow instructions and pre-established guidelines.
Operations Manager
ReSustainability Cleantech Pte. Ltd., Managed multiple sites with more than 200 cleaning staff over 2 working shifts., Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help companies evolve and grow., Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines., Mitigated business risks by working closely with staff members and assessing performance., Refined processes and adjusted quality audit findings in coordination with facility representatives., Provided excellent customer service and maintained good working relations with clients., Interviewed and hired suitable employees for deployment and training of new hires to fulfill business requirements., Ensured premises are clean according to client’s instructions and standards., Addressed issues raised by clients and IFM., Prevented overages by administering annual budgets with controls.
Operations Executive
ISS Facility Services Pte. Ltd., Responsible for the running of day-to-day operations of the job sites., Conduct regular cleanliness inspections within the premises., Monitor inventory of cleaning supplies and ensure cleaning equipment is available in working condition at all times., Monitor facility condition and environmental performance., Provide a workplace setting that is conducive to safe productive work., Drive client satisfaction, ensuring compliance with the agreed contractual obligations., Lead a team of Assistant Managers, Supervisors, ensuring supervision, grooming, motivation, discipline, and training to the team., Monitor Health, Safety & Environmental procedures, and practices, and deliver strong incident management., Receive and respond to approvals notifications.
Personal Information
- Ethnicity: Filipino
- Date of Birth: 10/25/80
- Gender: Male
- Nationality: Singapore PR
Certification
ZERO WASTE MANAGER COURSE
Timeline
ZERO WASTE MANAGER COURSE
02-2025
Manage Work at Height
09-2023
Specialist Certificate in Cleaning Audit & Specialist Certificate in Cleaning Inspection
02-2023
Environmental Control Coordinator (ECC) Course
10-2022
Operation Manager
ReSustainability Cleantech Pte. Ltd.
08.2022 - Current
Operation Executive
ISS Facility Services Pte. Ltd.
01.2018 - 01.2022
Operation Executive
ISS Facility Services Pte. Ltd.
01.2016 - 01.2018
Operation Executive/Supervisor/Team Leader/Cleaner
ISS Facility Services Pte. Ltd.
06.2010 - 01.2016
Assistant Nurse
King Abdulah Bin Abdulaziz Hospital
01.2003 - 01.2006
Bachelor - Science of Nursing
University of Northern Philippines
01.2000 - 01.2002
Associate - Health Science Education
University of Northern Philippines
01.1997 - 01.2000
High school or equivalent -
Naglaoa-an National High School
01.1993 - 01.1997
Elementary School -
Naglaoa-an Elementary School
01.1986 - 01.1993
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