Summary
Overview
Work History
Education
Courses Seminars
Awards
Publications
Timeline
Generic

James Tan

Singapore

Summary

A highly motivated healthcare leader with extensive experience in administration, data management, and process improvement. Leverages data-driven solutions to achieve significant improvements in performance, compliance, and operational efficiency. Skilled project management with a strong track record of coordinating and monitoring operations across departments. Fosters a collaborative environment to streamline workflows and deliver exceptional quality, cost-effective solutions.

Overview

19
19
years of professional experience

Work History

Assistant Manager

St Luke’s Elder Care
07.2018 - Current
  • Achievements:
    Improved Incident Response Efficiency (40% Faster Resolution): Led development of real-time incident reporting database system, streamlining data collection and enabling faster updates. This resulted in significant 40% reduction in incident resolution time, enhancing overall operational efficiency.

    Enhanced Quality & Performance through Data-Driven Insights: Served as secretariat for Leadership Operational and Clinical Quality Committee, championing high-quality resident care. Actively tracked and monitored key performance indicators (KPIs) related to patient care, operational efficiency, and financial performance. Provided valuable data insights to th committee, facilitating informed decision-making for continuous improvement in resident care and overall organizational effectiveness.

    Strengthened Enterprise Risk Management: Collaborated with consultants to develop robust Enterprise Risk Management (ERM) framework and Business Continuity Plan (BCP). Established process for regular reporting of Tier 1 risk register findings to management and governance committee. This initiative supported informed decision-making on risk mitigation strategies, proactively safeguarding organization.

Assistant Manager

Ang Mo Kio Thye Hua Kwan Hospital
07.2011 - 06.2018
  • Streamlined Hospital Operations:

    Designed and developed customized databases for admissions, referrals, clinical audits, patient feedback, and staff programs, improving data collection, quality, and eliminating duplicate work for enhanced efficiency.
    Collaborated with departments to ensure timely and accurate data submission, achieving compliance with Ministry of Health (MOH) regulations.
    Additional Achievements:

    Coordinated Hospital Licensing and Accreditation audit, ensuring adherence to regulatory standards.
    Led the command center team during pandemic drills, solidifying effective response protocols.
    Prepared reports for the Board of Directors and Medication Advisory Board, supporting informed decision-making.

Statistical Office

National Birth Defect Registry
07.2005 - 07.2011
  • Led Registry Operations: Supervised staff and managed daily operations of the Birth Defect Registry Database.
  • Maintained & Analyzed Data: Ensured data integrity, produced annual reports on birth defects, and managed databases for research projects.
  • Project Management: Led special projects assigned by the director, including creating a video and website.

Education

NICH-Diploma in Business Analytics -

01.2018

Specialist Diploma in Business Analytics -

01.2013

Bachelor in Computing -

01.2005

Diploma in Business Programming -

01.2001

Diploma in Manufacturing Engineering -

01.1998

Courses Seminars

  • 8th Healthcare Quality Improvement Conference 2011
  • ILTC Quality Festival 2011, Quality for U & I
  • Healthcare Quality Forum 2012
  • Quality Improvement Tools in Healthcare
  • Improving Your Managerial Effectiveness Training Workshop
  • HealthCare Quality Course 2012
  • 9th Healthcare Quality Improvement Conference 2012
  • ILTC Quality Festival 2012, Quality: Sparking a Culture of Change
  • IMPACT Leadership
  • Eagles Leadership Conference
  • Singapore Healthcare Management 2019

Awards

Singapore Health Quality Service Awards: Silver Awards 2013

Publications

Tan KBL, Tan SH, Tan KH, Yeo GSH. Anencephaly in Singapore. Ultrasound of Obstetrics and Gynecology. (Ultrasound Obstet Gynecol 2006; 28: 527)

Timeline

Assistant Manager

St Luke’s Elder Care
07.2018 - Current

Assistant Manager

Ang Mo Kio Thye Hua Kwan Hospital
07.2011 - 06.2018

Statistical Office

National Birth Defect Registry
07.2005 - 07.2011

NICH-Diploma in Business Analytics -

Specialist Diploma in Business Analytics -

Bachelor in Computing -

Diploma in Business Programming -

Diploma in Manufacturing Engineering -

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James Tan