James Kwan
IT Specialist
Hong Kong
Summary
Dedicated IT professional with solid experience in systems administration, technical support, network operations, and enterprise technology environments. Experienced in maintaining IT infrastructure, resolving technical issues, enhancing system performance, and supporting business-critical applications. Skilled in implementing security controls, managing user access, and ensuring the reliability and availability of IT services. Recognized for strong analytical thinking, problem-solving abilities, and effective communication, with a commitment to delivering efficient and dependable technology solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
CLS Management
Hong Kong
01.2018 - Current
- Manage and support the organization's IT infrastructure, including servers, workstations, and network devices, to ensure stable and efficient operations.
- Deliver technical assistance to employees across various departments, identifying and resolving hardware, software, and network-related issues.
- Administer user accounts, access permissions, and security settings while maintaining compliance with company policies and standards.
- Monitor system performance and availability, implementing improvements and upgrades to optimize reliability and scalability.
- Oversee software installations, updates, and patch deployment to maintain system security and functionality.
- Support cloud-based services and collaboration platforms that enable daily business operations.
- Assist in cybersecurity efforts through endpoint security management, vulnerability remediation, and promotion of security awareness among users.
- Create and maintain technical documentation, including system configurations, procedures, and support processes.
- Enhanced IT support efficiency by refining operational processes and introducing automation solutions, leading to quicker issue resolution.
- Supported infrastructure enhancement initiatives that improved overall system performance, security, and operational stability.
- Contributed to the implementation of backup and disaster recovery solutions, improving data protection and organizational resilience.
Education
Bachelor of Information Technology - undefined
01.2018
Relevant Coursework: Network Administration, Database Systems, Cybersecurity, Software Development, Systems Analysis and Design, Cloud Computing
Skills
- Operating Systems
- Windows Server
- Windows 10/11
- Linux
- Networking
- TCP/IP
- DNS
- DHCP
- VPN Configuration
- Network Troubleshooting
- Cloud & Infrastructure
- Microsoft 365
- Microsoft Azure
- Active Directory
- Virtualization Technologies
- Programming & Scripting
- Python
- PowerShell
- SQL
- Tools & Platforms
- Microsoft Office Suite
- Jira
- ServiceNow
- Remote Desktop Tools
Certification
- Microsoft Certified Fundamentals
- CompTIA Network+
- CompTIA Security+
Languages
English
Cantonese
Timeline
IT Specialist - CLS Management
01.2018 - Current
University of Bejing - Bachelor of Information Technology,