Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
James Ang

James Ang

Summary

Dynamic Sales Manager with a proven track record at Gff, excelling in relationship building and staff management. Achieved consistent sales growth through strategic planning and effective team training. Leveraged market analysis to identify opportunities, enhancing brand visibility and expanding product lines, while fostering a high-performance culture within the sales team.

Overview

2017
2017
years of professional experience

Work History

Chef

Vege Sensation
  • Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
  • Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
  • Curated wine pairing list that complemented menu offerings, enhancing overall dining experience.
  • Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
  • Fostered culture of sustainability by sourcing ingredients from local farms and suppliers.
  • Collaborated with front-of-house staff to ensure seamless service, addressing and resolving any issues promptly.
  • Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
  • Managed successful kitchen remodel, selecting equipment that increased productivity and met evolving needs.
  • Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
  • Instituted mentorship program for junior chefs, providing guidance and support to nurture their professional development.
  • Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
  • Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
  • Designed and executed catering menus for high-profile events, adapting offerings to meet diverse client needs.
  • Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
  • Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Evaluated food products to verify freshness and quality.
  • Monitored food production to verify quality and consistency.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Set up and broke down kitchen for service.
  • Utilized culinary techniques to create visually appealing dishes.

Chef

Deli Vege
11.2013 - 05.2016
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Spearheaded series of cooking workshops for community, building brand loyalty and engaging with wider audience.
  • Organized and led team participation in community events, raising restaurant's profile and engaging with potential customers.
  • Enhanced dining experience by crafting innovative menu items tailored to seasonal ingredients.
  • Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
  • Reduced food waste significantly, introducing composting program and revising portion sizes.

Boutique Sales Manager

Gff
05.2003 - 05.2008
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Boutique Manager

Celia Loh
01.2000 - 05.2005
  • Increased sales through effective visual merchandising and creative window displays.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Developed a loyal client base by building strong relationships and offering exceptional service.
  • Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
  • Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Implemented loss prevention strategies to minimize theft incidents while maintaining a welcoming atmosphere for customers.
  • Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
  • Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
  • Established clear performance expectations for staff members, fostering accountability through regular reviews and feedback sessions.
  • Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
  • Created an engaging social media presence for the boutique, attracting new clientele via targeted marketing campaigns.
  • Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
  • Built boutique's reputation for effectively serving Type customers through careful staff management, effective customer relations and smooth service delivery.
  • Assisted in the recruitment process of new staff members, contributing valuable insights on candidate fit within the team dynamic.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Collaborated with buyers to select seasonal inventory aligned with current fashion trends and customer preferences.
  • Mentored junior employees in professional development opportunities, promoting growth within the company hierarchy.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
  • Stayed on track to exceed Number% growth by skillfully managing personnel, inventory, and marketing resources.
  • Maximized profit margins by skillfully negotiating contracts with vendors for favorable terms.
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Oversaw merchandising strategies to effectively showcase Type products with eye-catching displays.

Manger in Fnb

Yummy Yogurt
11.1998 - 05.2003
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

Diploma - Fashion

School of Design N Art
Singapore

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance

Languages

Chinese (Mandarin)
Upper intermediate (B2)
English
Upper intermediate (B2)

Timeline

Chef

Deli Vege
11.2013 - 05.2016

Boutique Sales Manager

Gff
05.2003 - 05.2008

Boutique Manager

Celia Loh
01.2000 - 05.2005

Manger in Fnb

Yummy Yogurt
11.1998 - 05.2003

Diploma - Fashion

School of Design N Art

Chef

Vege Sensation

Similar Profiles

CREATE PROFILE
James Ang