Overview
Work History
Education
Skills
Timeline
Generic

Jamaliah Azmi

Overview

19
19
years of professional experience

Work History

Restaurant Hostess

67 Pall Mall
06.2024 - 01.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.

Manicurist/Receptionist Assistant

Thalia Hair Studio
12.2022 - 09.2023
  • Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
  • Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
  • Reduced appointment no-shows by implementing reminder calls or text messages the day before scheduled appointments.
  • Grew repeat client base through effective marketing and customer service.
  • Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
  • Maintained inventory management systems for efficient ordering of supplies, reducing waste and ensuring availability of necessary tools at all times.
  • Enhanced client satisfaction by providing personalized nail care services, including manicures, pedicures
  • Collaborated with other team members on special projects like bridal parties or group manicure events, ensuring smooth coordination of services and an enjoyable experience for all involved.
  • Oversaw schedule to manage appointments of new and existing clients.

Online Sales Promoter/Operations Executive

Pretty Reckless By Erna
06.2022 - 06.2023
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a positive online reputation.
  • Monitored competitor activities closely to stay ahead of market trends and adjust promotional tactics accordingly.
  • Established strong relationships with suppliers, negotiating favorable terms for product acquisition and timely delivery.
  • Utilized social media platforms effectively for promoting products, generating interest, and increasing overall reach.
  • Boosted online sales by implementing targeted marketing strategies and engaging promotional content.
  • Maintained an organized inventory system for efficient order fulfillment and accurate tracking of stock levels.
  • Worked with team to achieve sales goals for products.
  • Established and maintained positive relationships with customers.
  • Provided exceptional customer service to drive satisfaction.
  • Educated customers on product features and answered questions regarding product use.
  • Increased sales by effectively communicating product benefits.

Online Sales Promoter

Rose Shawl
01.2021 - 05.2022
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a positive online reputation.
  • Utilized social media platforms effectively for promoting products, generating interest, and increasing overall reach.
  • Maintained clean, organized and professional work environment.
  • Worked with team to achieve sales goals for products.
  • Established and maintained positive relationships with customers.
  • Educated customers on product features and answered questions regarding product use.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

Senior Retail Sales Associate

Hardy Hardy Pte Ltd
06.2018 - 12.2021
  • Maintained a visually appealing store environment through regular merchandising and display updates.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
  • Developed loyal customer base by building rapport through personalized service and tailored recommendations.
  • Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
  • Demonstrated expertise in product offerings, confidently answering questions and addressing concerns to support informed decision-making by customers.
  • Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Manicurist

Karva Pte Ltd
01.2015 - 02.2016
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
  • Promoted salon''s brand by participating in community events showcasing our nail services to potential customers.
  • Boosted salon revenue with upselling of additional services such as polish applications and mani/pedi spa treatments.
  • Enhanced client satisfaction by providing personalized nail care services, including manicures, pedicures
  • Established rapport with clients through active listening skills, understanding their preferences, and making suitable recommendations based on their needs.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Streamlined appointment scheduling for improved efficiency and maximized client attendance.
  • Offered advice and recommended products to improve and maintain nails.

Beauty Therapist

Datsumo Labo
10.2013 - 07.2014
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Beauty Therapist

Musee Platinum Tokyo
09.2012 - 09.2013
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including hair removal trestments
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Educated clients on care processes and advised on further care and products.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Followed up with customers to increase satisfaction with purchases and services.

Senior Retail Sales Associate

Quiche Pte Ltd
05.2009 - 01.2011
  • Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.
  • Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
  • Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
  • Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.
  • Exceeded individual sales targets while contributing to team goals through consistent high performance.
  • Contributed to store''s overall success with effective teamwork and strong communication skills.
  • Achieved notable improvements in average transaction value through strategic cross-selling techniques and bundling promotions when applicable.
  • Managed fitting room area effectively, maintaining organization and maximizing space usage for optimal customer comfort.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Barista

Coffee Bean & Tea Leaf
05.2006 - 01.2009
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

No Degree -

Tanglin Secondary School
Singapore
12-2005

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Reservation handling
  • Payment processing
  • Supply restocking
  • POS system operations
  • Sales and marketing
  • Up-selling techniques
  • Phone etiquette
  • Customer service expertise

Timeline

Restaurant Hostess

67 Pall Mall
06.2024 - 01.2025

Manicurist/Receptionist Assistant

Thalia Hair Studio
12.2022 - 09.2023

Online Sales Promoter/Operations Executive

Pretty Reckless By Erna
06.2022 - 06.2023

Online Sales Promoter

Rose Shawl
01.2021 - 05.2022

Senior Retail Sales Associate

Hardy Hardy Pte Ltd
06.2018 - 12.2021

Manicurist

Karva Pte Ltd
01.2015 - 02.2016

Beauty Therapist

Datsumo Labo
10.2013 - 07.2014

Beauty Therapist

Musee Platinum Tokyo
09.2012 - 09.2013

Senior Retail Sales Associate

Quiche Pte Ltd
05.2009 - 01.2011

Barista

Coffee Bean & Tea Leaf
05.2006 - 01.2009

No Degree -

Tanglin Secondary School

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Jamaliah Azmi