Jaline Chuang
Summary
- I manage the payroll of the crew members, making sure that they are paid timely. At the end of every week, i need to check that the working hours of the crew are clocked in, any leave that they requested are keyed, and on the 16th of each month, and monthend, all the recurrent transactions, any wage performance reviews, are acknowledged so that the payout will occur.
- I manage the inventory of the items in the restaurant. This is from downloading the information that is shared to my management team and crew members, projection of the items to order, to ordering of the items, having the production and build-to charts ready, making sure that there are sufficient products and that all the variances and waste are captured. Every month i attend a Train-The-Trainer(TTT) session that will download all the information of the upcoming promotion campaign. These information covers the new products lineup and build, jet watch outs in terms if operation excellence, with time for hands on and discussion on how to close the gap from previous promotions.
- I am the crew scheduler of the restaurant. Using the system, I project the next week's Guest Count (GC) and sales. The reference is taken from the past 8 weeks, but I take a look at the trends, promotion campaigns, special events that may have affected the past 8 weeks and make adjustments accordingly. I look at the crew requests, and key these requests into the system. After which, I generate a week of crew schedule. As the availability and training of the crew are captured in the system and links to the scheduling system, I can just generate the crew schedule. When the following week's schedule is generated, I take a look at the proposed stations that the crew is scheduled to be running on, the break time, if the projected crew hours meet the demand of the business. If there are any changes that needs to be made, I will make them and then print out the schedule.
Overview
11
11
years of professional experience
Work History
Assistant Manager
HanBaoBao
03.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Crew Member
Hanbaobao
10.2013 - 03.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Specialist Diploma - Food Services
William Angliss Institute
Singapore 07-2023
Nitec - Food And Beverage Operations
Institute of Technical Education
Singapore 12-2016
Skills
- Team motivation
- Orientation and training
- Schedule oversight
- Customer service and satisfaction
- Employee Training
- Quality Control
- Multitasking Abilities
- Cash Handling
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Assistant Manager
HanBaoBao
03.2017 - Current
Crew Member
Hanbaobao
10.2013 - 03.2017
Specialist Diploma - Food Services
William Angliss Institute
Nitec - Food And Beverage Operations
Institute of Technical Education
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