Jake Balunso
Process Innovation Professional
Summary
Driven by a results-focused approach at IBM, Global Business Services, I leveraged my expertise in process innovation and data management to enhance operational efficiency and client satisfaction. Skilled in Microsoft Applications and known for a positive attitude, I led teams to exceed project goals, demonstrating exceptional leadership and collaborative abilities.
Overview
11
11
years of professional experience
Work History
Process Innovation Professional
IBM, Global Business Services
07.2023 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Employee Data Management Subject Matter Expert
IBM, Global Business Services
11.2022 - 06.2023
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
- Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
- Negotiated with vendors to secure best prices for high-quality materials and services.
- Generated reports detailing findings and recommendations.
Humar Resource Process Owner
IBM, Global Business Services
03.2022 - 10.2022
- Oversaw vendor selection process for equipment procurement; negotiated favorable terms that resulted in substantial cost savings.
- Optimized workflows, resulting in increased operational efficiency and productivity.
- Trained new employees on department procedures and best practices, accelerating their integration into the team.
- Conducted detailed root-cause analyses to identify areas for process improvement and implement corrective actions.
- Facilitated regular meetings with team members to track progress, discuss challenges, and share best practices.
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
- Handled escalations from customers or internal stakeholders; swiftly resolved issues while maintaining positive working relationships.
- Provided team leadership and direction, fostering a culture of collaboration and continuous improvement.
- Achieved superior customer satisfaction ratings by consistently delivering high-quality products on schedule.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Employee Data Management Officer
IBM, Global Business Services
12.2019 - 02.2022
- Championed a culture of data-driven decision making across the organization through training sessions and presentations on best practices in data management.
- Automated manual processes to save time and minimize human error in data handling tasks.
- Provided technical support for troubleshooting issues related to databases or applications relying on them as a critical resource person within the team.
- Streamlined data management tasks for increased efficiency and reduced errors.
- Improved data quality by implementing strict validation and standardization processes.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Managed identification, protection and use of data assets.
Senior Account Officer
CARD Bank, Inc.
04.2013 - 06.2019
- Improved cash flow management through meticulous budgeting, forecasting, and regular financial reporting to stakeholders.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Collaborated with external auditors for smooth completion of annual audits, ensuring compliance with accounting standards and regulations.
- Ensured timely completion of month-end closing procedures, enabling accurate financial reporting for decision-making purposes.
- Reduced outstanding receivables by diligently monitoring credit control activities and following up on overdue accounts.
- Streamlined the accounts payable process, resulting in reduced processing time and increased vendor satisfaction.
- Safeguarded company assets by conducting regular internal audits and recommending improvements to existing policies and procedures.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Education
Bachelor of Science - Political Science
Bicol University
Daraga, Albay, Philippines 04.2001 -
Skills
Friendly, Positive Attitude
Supervision and leadership
Excellent Communication
Teamwork and Collaboration
Customer Service
Knowledgeable in Microsoft Applications
Flexible and Adaptable
Calm Under Pressure
Timeline
Process Innovation Professional
IBM, Global Business Services
07.2023 - Current
Employee Data Management Subject Matter Expert
IBM, Global Business Services
11.2022 - 06.2023
Humar Resource Process Owner
IBM, Global Business Services
03.2022 - 10.2022
Employee Data Management Officer
IBM, Global Business Services
12.2019 - 02.2022
Senior Account Officer
CARD Bank, Inc.
04.2013 - 06.2019
Bachelor of Science - Political Science
Bicol University
04.2001 -
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