Jaja Marie Tabios
Summary
Technical Representative and Admin Assistant and with a track record of enhancing customer satisfaction and streamlining operations at Maryjane's poultry and Rice Field and at Teleperformance. Excels in maintaining confidentiality and fostering professional relationships, demonstrating both strong time management and interpersonal abilities. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
4
4
years of professional experience
Work History
Admin Assistant
Mary Jane's Poultry And Rice Field
10.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Technical Representative
Teleperformance
07.2019 - 08.2021
- Provided expert guidance on product features, helping customers make informed decisions about their technology investments.
- Conducted product demonstrations and training sessions for customers, promoting product knowledge and adoption.
- Developed detailed user manuals and FAQ documents to facilitate customer self-service and reduce support call volume.
- Handled escalated customer complaints with professionalism and empathy, working collaboratively with clients to devise mutually satisfactory resolutions.
- Served as a subject matter expert during sales presentations, answering technical questions and demonstrating product capabilities.
- Resolved complex technical issues for clients, resulting in increased product reliability.
- Maintained comprehensive records of customer interactions, ensuring efficient communication between departments.
- Enhanced customer satisfaction by providing timely and effective technical support.
- Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.
- Oversaw inventory management for replacement parts and equipment, reducing delays in servicing client requests due to stock shortages.
- Recommended technology upgrades to improve client security.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
High School Diploma -
Bayugan National Comprehensive High School
Bayugan City Agusan Del Sur04.2017
Skills
- Customer Service
- Time Management
- Customer and client relations
- Customer Relations
- Scheduling
- Documentation and Recordkeeping
- Scheduling and calendar management
- Appointment Scheduling
- Verbal Communication
- Professional and mature
- Documentation And Reporting
- Prioritization
- Training and coaching
- Payroll and budgeting
- Expense Reporting
- Staff Management
Traveling
My recent hobby is traveling. I like all kinds of travel: by car, by train, by plane and travel by ship. I'm interested in seeing new sights and exploring different cultures. I love to spend time in beautiful places and admire the the beauty of the natural attractions such as mountains, forest, seas and oceans. Traveling gives me a good opportunity to learn a lot about the history of the place I visit, to see cultural and historical places, to meet people of different nationalities, to learn about their traditions and culture.
Timeline
Admin Assistant
Mary Jane's Poultry And Rice Field
10.2022 - 03.2023
Technical Representative
Teleperformance
07.2019 - 08.2021
High School Diploma -
Bayugan National Comprehensive High School
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