Jaimee Kimberly Monforte

As an Assistant Manager, I oversee trainers, ensuring they are well-equipped to manage their daily tasks effectively. My role involves monitoring their performance, providing necessary support, and sharing performance results with managers through weekly reviews.

As a trainer, I realized that the role extends beyond merely presenting lessons to participants. It involves creating training materials, developing courses and e-learning modules, designing job aids, identifying skill gaps across departments, and conducting upskilling and supplementary training sessions.

As a Customer Service Agent, I have extensive experience managing customer requests and concerns related to hotel bookings through voice, chat, and email channels. My responsibilities include assisting customers with amendments, cancellations, and offering alternative booking options by directly negotiating with hotels and suppliers via phone calls and emails. I am committed to delivering exceptional service by implementing effective strategies to enhance my KRA scores.