Jaime Chiew
Singapore
Summary
Hardworking, knowledgeable, and goal-oriented with demonstrated record of success in leadership positions. Experienced legal support professional with exceptional as leadership and problem-solving and planning abilities. Well-versed in issuing subpoenas, writing legal briefs and keeping law libraries up to date. Proficient with Software Program. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Goal-oriented Office Manager & Senior Paralegal experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
EU HOLIDAYS PTE LTD
02.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Negotiated with suppliers to improve product quality received by customer service.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Senior Paralegal
Ravus Law Chambers LLC
09.2023 - 03.2024
- Assist lawyer in meeting clients with their personal injury claims
- Prepare documents, including Warrant to Act, Letter of Authorization, etc
- Email clinics to request medical reports
- Email clients after meetings and follow up until the case is closed
- Deal with workshops related to property damage claims
- Negotiate with insurers
- Call clients to schedule appointments, key in data entries, and prepare documents for paralegals and lawyers
- Managed all incoming correspondence from judges, court administrative staff and opposing parties
- Coordinated firm cases in easy-to-review format by using Microsoft Excel spreadsheets
- Conducted detailed client intakes and entered information into company database
- Conferred with clients and other involved parties to gather and track case information
- Assisted counsel in preparing answers, providing documentation, and information for discovery request
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases
- Liaised with other paralegals and legal staff to complete common tasks on schedule
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings
- Trained new employees on company policies and legal standards
Personal Assistant & Head of Admin
Ravus Law Chambers LLC
12.2022 - 08.2023
- Manage the Managing Director's calendar, including meetings and appointments
- Oversee office and client accounts, HR, and administrative tasks
- Assist lawyers with Will and LPA (Lasting Power of Attorney)
- Process cheque and cash deposits, especially payments from clients
- Verify and check bills
- Assist the Director in reviewing statements
- Follow up with clients for payment
- Handle order processing and billing records
- Provide customer service
- Assist students with their payments and attendance
- Input data entries
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
- Maintained appropriate filing of personal and professional documentation
- Displayed absolute discretion at handling confidential information
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Served as point of contact between clients and managerial staff
- Attended meetings, took notes and tracked action items
- Handled incoming mail, bills and invoices and completed appropriate actions
Marketing Executive
Faire Education Sdn. Bhd
12.2021 - 11.2022
- Sell course packages, including EMBA and Train-of-Trainer courses
- Manage office and training center environment
- Provide customer service
- Handle accounts, including invoices and receipts
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters
- Developed innovative and targeted collateral to support overall branding objectives
- Completed and submitted monthly and yearly reports to support executive decision making
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists
- Managed and oversaw design of marketing material and promotional literature for organization
- Compiled product and customer data to generate informed profit projections
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance
- Planned and executed marketing campaigns to target groups, areas and wider community
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities
Travel Consultant
Chiu Travel Sdn. Bhd
12.2018 - 10.2021
- Selling Tour Packages
- Leading Inbound & Outbound Tour
- Ticketing
- Customer Service
- Worked closely with clients to understand unique needs and meet specific travel desires
- Organized trips for individual, family and business travelers
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Collected, handled and documented payments for travel services and associated fees
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
- Maintained and updated corporate traveler profiles with current information
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Handled sensitive information with professionalism and discretion
- Completed accurate reservations for business travelers at point of sale
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Developed promotional materials for travel packages to market hot destinations
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates
- Conducted market research to investigate potential new travel destinations
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
- Followed up with customers to increase customer service with travel plans
- Generated reports on travel trends and customer feedback to inform business goals
- Helped senior managers make effective decisions based on current and accurate reporting
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered
- Collaborated with colleagues to create and promote special travel packages
Education
Diploma In Business Management - Business Administration And Management
PSB Academy
07-2026
Foundation Diploma -
Kaplan Higher Institute
12.2023
Skills
- Administrative support
- Case management
- Document filing
- Proficient in MS Office
- Employee training
- Schedule Coordination
- Spreadsheet development
- Negotiation
- Problem-solving
- Time management
- Multitasking and organization
- Customer relations
- Positive and constructive feedback
- MS office
- Sales support
- Sales proficiency
- Verbal and written communication
- Email management
- Customer service management
- Administration and operations
- Documentation and recordkeeping
- Support services
Accomplishments
- Trained 3-5 new paralegal staff to expand operations and improve efficiency.
- Demonstrated record of success in leadership positions.
- Experienced legal support professional with exceptional leadership, problem-solving, and planning abilities.
- Well-versed in issuing subpoenas, writing legal briefs, and keeping law libraries up to date.
- Proficient with Software Program.
- Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
- Goal-oriented Office Manager & Senior Paralegal experienced in providing administrative support to legal departments with a focus on document management.
- Demonstrated ability in interpreting legal documents and policies.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
Languages
English
Malay
Chinese (Mandarin)
Hobbies and Interests
- Singing
- Playing Table Tennis
- Hiking
- Playing Badminton
- Bowling
Timeline
Customer Service Supervisor
EU HOLIDAYS PTE LTD
02.2024 - Current
Senior Paralegal
Ravus Law Chambers LLC
09.2023 - 03.2024
Personal Assistant & Head of Admin
Ravus Law Chambers LLC
12.2022 - 08.2023
Marketing Executive
Faire Education Sdn. Bhd
12.2021 - 11.2022
Travel Consultant
Chiu Travel Sdn. Bhd
12.2018 - 10.2021
Diploma In Business Management - Business Administration And Management
PSB Academy
Foundation Diploma -
Kaplan Higher Institute
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