Jagjit Jessie Kaur
Parent Relations Executive
Yishun,NIl
Summary
As a Parent Relations Executive managing student-facing and parent-facing administrative support in an international school environment. Updates student records, concession passes, ID cards, attendance, and meal-system data while supporting admissions appointments, open houses, and event logistics. Coordinates with staff and families with strong experience in building positive relationships with parents, addressing concerns, and ensuring high levels of parent satisfaction. Skilled in effective communication, complaint resolution, student support coordination, and maintaining strong relationships between parents, students, and the institution. Adept at handling sensitive situations with professionalism, empathy, and confidentiality while ensuring timely and appropriate solutions. Strong organizational and interpersonal skills with a commitment to enhancing the overall parent experience and supporting institutional goals.
Overview
4
4
Languages
16
16
years of professional experience
Work History
Parent Relation Executive
North London Collegiate School
12.2024 - Current
Receptionist cum Administrative Assistant
XCL World Academy
11.2021 - 11.2024
- Welcome and Greet Parents, Students, Guests and colleagu
- Promptly guide them to the appropriate office
- Manage incoming phone calls by answering, screening, and forwarding them as needed
- Ensuring the use of meeting Rooms, receptions and waiting are tidy
- Receive and distribute post, collect outgoing post and liaise with courier companies to arrange pick up when required
- Update calendar, schedule meeting and manage bookings for office meeting rooms
- Coordinate and prepare relevant vouchers
- Monitor and manage the office supplies inventory and updating office expenses
- Support Admission Appointment, including Splan and Google calendar update
- Support with Events, information session, Open House as and when required
- Attending 3CX calls
- Application and renewal of students’ concession passes
- Update Staff Directory
- Arranging Local & Overseas courier
- Assist with Taxi Booking
- Prepare Staff ID Cards , student ID cards, parents, guardian
- Update student details into meal system
- Updating of student records (FIN,Passport, parents/students details and etc)
- Check students status in ICA website
- To manage and reconcile the Petty Cash payments
- Sync Student Data from Open School to Power Supply
- Respond to parents emails
Receptionist / Campus Administrator
Dulwich College Singapore
09.2015 - 10.2021
- Welcome visitors, parents, students and colleagues
- To answer the telephone in a professional manner and transfer calls to the appropriate individuals, divisions or departments, taking messages where required
- Manage the use of conference and meeting rooms through the internal booking system
- Receive and distribute post, collect out-going post, and liaise with courier companies to arrange pick-ups where required
- Ensure that pantry and stationery supplies are stocked and replenished
- To ensure that pantry and stationery supplies are stocked and replenished
- To use Microsoft Office in creating and managing a variety of documents, including letters, reports, emails and forms
- To arrange transportation for visitors and colleagues as required
- To ensure that meeting rooms, reception and waiting areas are tidy and welcoming for visitors to the school;
- To manage and reconcile the Petty Cash payments
- To carry out such other administrative tasks and duties as required, and as designated to you by College leadership
- Printing of morning attendance
- Updating students attendance
- Putting up Signage and Poster for events
- Sorting out Lost and Found Property
- Retrieve email from parents
- Issue of Academic certificates to student
- To manage and reconcile the Petty Cash payments
- Keeping record of Founder Day Payment & Yearbook
- Prepare New Joiner Student Card
- Apply concession card for Singapore citizen students
- Keep record of Postage
- Updating of students details, Scanning and photocopying as required in open apply
Receptionist
M+W Spore Pte Ltd
12.2013 - 08.2016
- Handle all incoming calls and transfer
- Retrieve daily newspapers and disturbing to individual Department
- Updating of HP/ Telephone Ext on SAP logon 740
- Attend to walk in customers and visitor
- Maintain records of all visitors and the issuance of security passes
- Assist to make overseas calls
- Assists in making arrangement for meetings and functions as required
- Ensure tidiness of the office and meeting rooms
- Arrange for local and overseas courier services
- To assist in preparing Access Card for Staff
- Record all incoming documents in excel sheet daily
- Record all incoming documents for site office
- Maintain inventory for all office products and stationery as required
- Mail out letters at the end of the day
- Receive and Forward faxes to department
- Maintains accurate records of postage
- Updated all staff contact numbers in intranet
- Verify company’s mobile phone bills and call accountings data entry
- Liaise with Starhub/M1 for any new/existing mobile phone subscription or issues
- Arranged Lunch for Meeting
- Other Ad-hoc administrative duties as assigned
- Assisting with meetings and office functions
- Monitoring inventory for pantry and stationery items
Receptionist
Snorre Food Pte Ltd
06.2010 - 12.2013
- Handle all incoming calls and assist to make overseas calls
- Updating of Telephone List
- Ensure tidiness of the office and meeting rooms
- Arrange for local and overseas courier services
- Replenish First Aid Box
- Sorting all incoming and outgoing mails
- Record all mails and courier documents in excel sheet
- Attending to customers' queries
- Handle general administrative duties
- Document filing of invoice
Education
Sec 3 -
ITE Clementi
Singapore01-1996
Skills
- Google Docs
- ISams for International School
- Time Management
- Multi task in a faced paced environment
- Flexible and Adaptive
- Good Team Player
- Microsoft Word
- Microsoft Excel
- Customer Service
Interests
Swimming, Going to gym, Watching movie with family
Timeline
Parent Relation Executive
North London Collegiate School
12.2024 - Current
Receptionist cum Administrative Assistant
XCL World Academy
11.2021 - 11.2024
Receptionist / Campus Administrator
Dulwich College Singapore
09.2015 - 10.2021
Receptionist
M+W Spore Pte Ltd
12.2013 - 08.2016
Receptionist
Snorre Food Pte Ltd
06.2010 - 12.2013
Sec 3 -
ITE Clementi