Ramian Beeve
Summary
Efficient Test Lead with expert understanding of US healthcare systems evaluations and protocols for 11 years. Dedicated to best-in-class testing with accurate and fast results. Great leader with excellent attention to detail and knowledge of Citrix ,SQL and Facets applications. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Test Lead - Production Support
Cognizant Technology Solutions Pvt Ltd
04.2023 - 12.2023
- Worked with Development team to define and design the test scenarios and data based on the issues identified in Production
- Participates on daily business call and weekly client calls to provide the status update
- Responsible for reviewing the test results with client, get the approval and sign off for the projects worked.
- Enhanced product performance with thorough troubleshooting and identification of critical defects.
- Streamlined testing processes for increased efficiency and reduced overall test cycle time.
- Managed cross-functional teams, providing guidance and supervision to junior testers and ensuring proper adherence to best practices.
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Conducted regression testing of existing products.
- Wrote detailed requirements to create robust test plans and realistic work estimates for testing phases.
- Optimized test cases to maximize success of manual software testing.
- Reviewed project specification documentation to create appropriate testing methodologies.
- Worked with supervisors to improve testing capabilities.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Developed and maintained defect databases for known issues.
Software Tester
Cognizant Technology Solutions Pvt Ltd
04.2019 - 03.2023
- Worked with Users and Business Analysts to define and design test scenarios and test data
- Creating schedules for Enrollment, Medical, Pharmacy and supplementals claims and generate the vendor files and submitted to CMS accordingly
- Load the response files into UI once the output files received from CMS, and ensure the member and claim details are loaded in Facets DB correctly
- Performed Functional, Regression, Integration and End to End testing accordingly based on the requirements using ALM
- Developed Test cases and Test Scripts using ALM
- Tracked defects and facilitated defect review meetings with team leads.
- Enhanced software quality by meticulously executing manual test cases and identifying defects.
- Collaborated with development team to prioritize bug fixes for improved application performance.
- Reduced product release delays by efficiently reporting critical issues and suggesting possible solutions.
- Contributed to the successful delivery of high-quality software releases through rigorous testing methodologies.
- Increased team productivity by sharing best practices and continuously refining manual testing processes.
- Assisted in the creation of detailed test plans based on project requirements, contributing to a more structured testing approach.
- Performed end-to-end system testing, verifying overall system integration and data integrity for enhanced reliability.
- Conducted in-depth regression tests after each iteration, validating that existing features remained unaffected during new developments.
- Played an instrumental role in achieving company objectives by consistently exceeding individual performance metrics as a Manual Software Tester.
- Mentored junior testers, fostering an environment of growth and knowledge sharing among team members.
- Delivered accurate test results under tight timelines while managing multiple priorities simultaneously.
- Built automated test scripts to handle repetitive software testing work.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Team Leader - Service Delivery
Cognizant Technology Solutions Pvt Ltd
10.2018 - 03.2019
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
- Implemented training programs to enhance the skill set of the team members, improving overall service quality.
- Conducted regular meetings with the team to review progress, address challenges, and align goals for successful outcomes.
- Evaluated customer needs and feedback to drive product and service improvements.
- Supports team manager and performs management duties when manager is absent or out of office
- Participates on daily business call and weekly client calls to provide the status update
- Participate in Quality review call and provide feedback to the entire team across locations
- Worked with RPA team and creating Keystrokes to automate the process and update the status effectively to business.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided exceptional customer support in addressing concerns and resolving issues promptly to maintain long-term client relationships.
Process Specialist
Cognizant Technology Solutions Pvt Ltd
05.2016 - 09.2018
- Assess and score charts of Quality Documentation Specialists to ensure adherence to quality standards
- Coordinates internally on error grading standards and directives to ensure feedback is given to the highest quality standards
- Provides advisory and education to the Quality Documentation Specialists through comments and feedback program as part of improvement strategy
- Provide advisory on alarming trends noted in category of errors and/or quality issues specific to client or quality documentation specialists
- Stay up-to-date on new policies, processes, and procedures impacting the QA workflow.
PSA Analyst
Accenture Services Pvt Ltd
02.2013 - 01.2016
- The Epic Tapestry Configuration project aims to support the National Provider Systems Administration organization in the KP Claims Connect initiative by configuring provider contracts and demographic data (Triplets), and addressing pended claims in Epic Tapestry
- Experienced in creating provider contract based on the inputs provided
- Certified in Tapestry core and AP Claims from EPIC University, Madison, USA
- Successfully completed all the core and AP claims exams on the 1st attempt
- Cross trained on CDID and National Contract
- Perform UAT by manually creating claims and check for the configuration whether the claims are processed correctly as per the business requirement.
Claims Adjudicator
Accenture Services Pvt Ltd
11.2011 - 01.2013
- Responsible for adjudication and processing of medical, dental, and vision claims while interpreting coding and medical terminology in relation to the diagnosis and medical procedures, and payment processing within medical plan benefits
- Processed claim payments according to provider contracts
- Handled check refunds, reissues, and voids accordingly
- Well Experienced in handling Medical and institutional claims
- Obtained billing authorizations, when required, for all medications being billed to the facility that exceeds the contracted price.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced errors in claims adjudication through diligent review of policies and thorough investigation of claims.
- Supported team members in resolving challenging cases, sharing expertise to foster professional growth among colleagues.
- Developed training materials for new hires to onboard them effectively into the role of Claims Adjudicator.
- Conducted regular audits on completed claims to identify areas for improvement and implement corrective measures as needed.
- Consistently met or exceeded performance targets for claims processing and adjudication, contributing to overall departmental success.
- Mentored junior team members on best practices in claims handling, fostering a collaborative and supportive workplace environment.
- Collaborated with team members and management to meet goals.
Education
BSC - Microbiology -
Achariya arts and science college
Villianur, Puducherry01.2010
Skills
- Testing tools - ALM, Selenium Web Driver(Using Chrome driver),Rest API(Elasticsearch and Kibana)
- Database - SSMS ( Microsoft SQL Server Management Studios), RDBMS, Oracle SQL server
- OOPs -MySql, Python basic syntax
- Applications - Facets, Qcare, EPIC Hyperspace, Salesforce, ECE
- Testing Procedures
- Production Planning
- Quality Management
- Test Planning
- Microsoft Office skills -Intermediate
- Microsoft Excel (Knowledge of PIVOT and VLOOKUP)
- Claims Adjudication, Medical terminology, Business Analysis, Knowledge in US Healthcare systems, Provider Contract Configuration and BPASS
- Root Cause and Corrective Action(RCCA) knowledge
- Integration Testing
- End to End testing
- Product testing
- Mobile Testing (Android and IOS)
- Test Case Design
- Smoke Testing
- Test Strategy Development
- Agile and Waterfall Methodology
- User Acceptance Testing
- Manual Testing
- Regression Testing
- Test Execution
- Defect Management
- Functional Testing
- Test Data Management
- Requirements Analysis
Certification
AHM 250 Certified (PAHM designation)- May-2023
SQL - July 2020
Proficiency certificate in Tapestry Core and AP claims - December 2014
Timeline
Test Lead - Production Support
Cognizant Technology Solutions Pvt Ltd
04.2023 - 12.2023
Software Tester
Cognizant Technology Solutions Pvt Ltd
04.2019 - 03.2023
Team Leader - Service Delivery
Cognizant Technology Solutions Pvt Ltd
10.2018 - 03.2019
Process Specialist
Cognizant Technology Solutions Pvt Ltd
05.2016 - 09.2018
PSA Analyst
Accenture Services Pvt Ltd
02.2013 - 01.2016
Claims Adjudicator
Accenture Services Pvt Ltd
11.2011 - 01.2013
BSC - Microbiology -
Achariya arts and science college
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