Jaffrin Khan
Banker
Summary
Proven Sales Executive with a track record of driving revenue growth and enhancing customer satisfaction at DBS Bank. Achieved significant repeat business through exceptional service, demonstrating both expert product knowledge and adept relationship-building capabilities.
Goal-oriented Sales Executive with 3 years of experience in Credit card sales. Proven leader with excellent salesmanship, negotiation and closing skills.Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Executive
DBS Bank
12.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
Customer Service Executive
OCBC Bank
02.2021 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
Bachelor of Accounting -
Kaplan City Campus
8 Wilkie Edge 04.2001 -
High School Diploma -
Kaplan
8 Wilkie Edge 04.2001 -
Skills
Business development and planning
Lead prospecting
Business Networking
Sales funnel management
Cross-selling techniques
Upselling strategies
Networking
Account Servicing
References
Sales Executive
DBS Bank
Steve Tan +65 8876 2318
Senior Management
OCBC Bank
Kyozie Chan +65 9967 1256
Timeline
Sales Executive
DBS Bank
12.2023 - Current
Customer Service Executive
OCBC Bank
02.2021 - 12.2023
Bachelor of Accounting -
Kaplan City Campus
04.2001 -
High School Diploma -
Kaplan
04.2001 -
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