Jaen Ooi
Summary
Experienced in enhancing operational efficiency through expert shipping coordination and transportation planning. Demonstrated ability in freight forwarding, coupled with exceptional customer relations and problem-solving skills, led to significant cost reductions and on-time deliveries. Excel in multitasking and analytical thinking, ensuring compliance and profitability.
Strived for self-improvement and career progression, aiming to have contribution toward the company's growth. These turn out to be great motivators to work smart with intrinsic job satisfaction achieved.
Equipped with capability in quick learning and picking up new skills, a motivated team player with strong leadership and communication skills, allowing to operate with an immediate sense of urgency and thrive in a fast-paced environment.
Processed well-developed emotional intelligence in self-handling and carrying positive influences toward others.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Senior Shipping Officer
SHIMANO SINGAPORE PTE LTD
10.2021 - Current
- Main communicator role of receiving customer orders, handling customer' payment, liaising with customer for shipment arrangement, ensure on-time deliveries by closely monitoring shipment progress, resolving issues promptly, post shipping' service, and ensuring sales target is achieved.
- Proactively addressed customer inquiries related to their
shipments, demonstrating exceptional communication skills while providing prompt resolutions. - Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Plan shipment for customers and liaise with 5 factories for stock allocation and logistics planning.
- Communicate with forwarders for booking, liaise with
warehouse, transporter, delivery agent, and stuffing agent for shipment arrangement. - Arrange bank negotiation and export document e-filling after vessel sailed.
- Handle order processing, daily sales update, product packing update, month end closing, sales registration, and various reporting.
- Lead and contribute to projects assigned (Figure out way to simplify operation process with less cost & time)
Export Customer Service Coordinator
SHIPCO TRANSPORT PTE LTD
Singapore
11.2019 - 09.2021
- Responded to customer needs through competent customer service, ensuring minimal wait times and prompt problem-solving.
- Handle transshipment, cargo consolidation from different shippers into FCL console box, and export shipping arrangement to over-sea.
- Factored shipping procedures, rate and routes in marking determinations on best shipping methods for goods.
- Deal with warehouse on container trucking, stuffing, and delivery.
- Permit declaration, DG class cargo declaration, handle billing and generate weekly report on profit and loss of each console box.
- Compliance with company's SOP and meet all deadlines
without fail.
Shipping Coordinator
C P WORLD PTE LTD
11.2017 - 11.2019
- Handled full spectrum of sea-freight shipping process.
- Provided exceptional customer service by addressing inquiries regarding quotation, shipment status or concerns in a timely manner.
- Negotiated with carriers for better shipping rates, significantly reducing overhead costs.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Generate weekly post sales’ profit and loss report.
Education
Bachelor of Arts - Business Administration
UNIVERSITI TUNKU ABDUL RAHMAN
Malaysia 05.2014 - 05.2017
Foundation - Foundation in Art
UNIVERSITI TUNKU ABDUL RAHMAN
Malaysia 05.2013 - 05.2014
Associate of Science - SIJIL PELAJARAN MALAYSIA (SPM)
SEKOLAH MENENGAH KEBANGSAAN CONVENT
Malaysia 2008.01 - 2012.12
Skills
- Transportation Planning
- Shipping coordination
- Freight Forwarding
- Customer Relations
- Interpersonal Skills
- Analytical Thinking
- Problem-Solving
- Self-Motivated and Independent
- Multitasking
- Microsoft Office Suite
Accomplishments
- Used Microsoft Excel for data analysis
Timeline
Senior Shipping Officer
SHIMANO SINGAPORE PTE LTD
10.2021 - Current
Export Customer Service Coordinator
SHIPCO TRANSPORT PTE LTD
11.2019 - 09.2021
Shipping Coordinator
C P WORLD PTE LTD
11.2017 - 11.2019
Bachelor of Arts - Business Administration
UNIVERSITI TUNKU ABDUL RAHMAN
05.2014 - 05.2017
Foundation - Foundation in Art
UNIVERSITI TUNKU ABDUL RAHMAN
05.2013 - 05.2014
Associate of Science - SIJIL PELAJARAN MALAYSIA (SPM)
SEKOLAH MENENGAH KEBANGSAAN CONVENT
2008.01 - 2012.12
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