Jaen Ooi
Summary
Results-driven logistics professional with over 7 years of experience in freight forwarding, shipping coordination, and client relations. Proven ability to streamline operations, reduce logistics costs, and ensure on-time delivery through strong planning and stakeholder engagement. Skilled in export documentation, customer service, and cross-functional communication. Thrive in fast-paced environments with attention to detail and a problem-solving mindset.
CORE COMPETENCIES
Freight Forwarding | Client Relations | Export Documentation | Carrier Negotiation | Shipment Coordination | P&L Reporting | Logistic Optimization | Compliance | Communication
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Project Executive
BLUE WATER SHIPPING SINGAPORE PTE LTD
04.2025 - Current
- Planned and executed shipments for clients, ensuring documentation accuracy.
- Liaised with clients’ suppliers to coordinate cargo collection and identify optimal sailings for cost and efficiency.
- Negotiated freight rates with overseas offices and carriers, securing competitive pricing and availability.
- Managed end-to-end shipment tracking and provided timely updates to clients and internal stakeholders.
- Issued accurate quotations and invoices within tight deadlines, supporting smooth revenue operations.
- Improved shipment visibility and communication flow, contributing to a 98% on-time delivery rate.
- Analyzed project costs and prepared P&L reports per shipment for monthly reporting.
Senior Shipping Officer
SHIMANO SINGAPORE PTE LTD
10.2021 - 03.2025
- Managed full order-to-shipment cycle, including receiving customer orders, processing payments, and coordinating shipment arrangements with clients.
- Liaised with five factories for stock allocation and logistics planning, ensuring timely delivery of products based on customer requirements.
- Collaborated with forwarders, warehouses, transporters, delivery agents, and stuffing teams to execute seamless export shipments.
- Closely monitored shipment progress and proactively resolved delivery issues, maintaining a 97% on-time shipment rate.
- Addressed customer inquiries promptly and effectively, improving customer satisfaction and strengthening client relationships.
- Developed and maintained strong relationships with key clients, fostering repeat business and long-term loyalty.
- Handled export documentation including bank negotiations and e-filing after vessel departure, ensuring compliance with international shipping requirements.
- Handled order processing, daily sales update, packing update, month-end closing, and internal sales registration.
- Led process improvement initiatives to streamline shipping workflows, resulting in a 20% reduction in coordination time and operational costs.
Export Customer Service Coordinator
SHIPCO TRANSPORT PTE LTD
Singapore
11.2019 - 09.2021
- Coordinated end-to-end sea freight operations, including bookings, documentation, and customer communication.
- Delivered responsive customer support by addressing rate inquiries, shipment tracking, and issue resolution in a timely and professional manner.
- Negotiated competitive freight rates with carriers, reducing overhead shipping costs.
- Managed complex shipping schedules, prioritizing urgent tasks and ensuring delivery deadlines were consistently met.
- Liaised with warehouses and carriers to ensure smooth handover and delivery, achieving over 95% on-time shipment rate.
- Maintained accurate and compliant documentation for all export shipments, minimizing delays and legal exposure.
- Generated and analyzed weekly post-sales profit and loss reports to track shipment performance and identify cost-saving opportunities.
Shipping Coordinator
C P WORLD PTE LTD
11.2017 - 11.2019
- Handled full spectrum of sea-freight shipping process.
- Provided exceptional customer service by addressing inquiries regarding quotation, shipment status or concerns in a timely manner.
- Negotiated with carriers for better shipping rates, significantly reducing overhead costs.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Generate weekly post sales’ profit and loss report.
Education
Bachelor of Arts - Business Administration
UNIVERSITI TUNKU ABDUL RAHMAN
Malaysia 05.2014 - 05.2017
Foundation - Foundation in Art
UNIVERSITI TUNKU ABDUL RAHMAN
Malaysia 05.2013 - 05.2014
Associate of Science - SIJIL PELAJARAN MALAYSIA (SPM)
SEKOLAH MENENGAH KEBANGSAAN CONVENT
Malaysia 2008.01 - 2012.12
Skills
- Hard Skills:
Freight Forwarding Shipment Documentation P&L Reporting Export Compliance - Soft Skills:
Customer Relations Problem-Solving Communication Multitasking
- Tools:
Microsoft Excel Power BI
Accomplishments
- Developed Power BI dashboard for reporting, to track shipment status, and reduce manual tracking.
- Automated cost and delivery update in Excel, cutting manual workload by 20%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
Malay
Upper intermediate (B2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Project Executive
BLUE WATER SHIPPING SINGAPORE PTE LTD
04.2025 - Current
Senior Shipping Officer
SHIMANO SINGAPORE PTE LTD
10.2021 - 03.2025
Export Customer Service Coordinator
SHIPCO TRANSPORT PTE LTD
11.2019 - 09.2021
Shipping Coordinator
C P WORLD PTE LTD
11.2017 - 11.2019
Bachelor of Arts - Business Administration
UNIVERSITI TUNKU ABDUL RAHMAN
05.2014 - 05.2017
Foundation - Foundation in Art
UNIVERSITI TUNKU ABDUL RAHMAN
05.2013 - 05.2014
Associate of Science - SIJIL PELAJARAN MALAYSIA (SPM)
SEKOLAH MENENGAH KEBANGSAAN CONVENT
2008.01 - 2012.12