JAEEUN AN
SINGAPORE
Summary
Professional with focus on client success and history of delivering exceptional service and support. Adept at managing client relationships, resolving issues promptly, and ensuring continuous improvement. Known for strong team collaboration, adaptability, and commitment to achieving results. Expertise includes client onboarding, relationship management, and strategic planning.
Overview
8
8
years of professional experience
Work History
HR Specialist
KOTRA Singapore
04.2023 - Current
- Identify Korean-hiring needs in Singapore by actively contacting HR team in Singapore
- Source suitable Korean candidates through databases and social media
- Facilitate any events organized by the company such as Job Fair, Mentoring, Networking day
- Keep abreast of Singapore employment law and PDPA
- Build strong bond with prospective Korean-seeking HRs and job seeking Korean candidates
Sales Account Specialist
TDCX
12.2023 - 03.2024
- Trained new team members on sales processes and account management best practices, improving overall team performance.
- Monitored competitor activities to identify potential threats or opportunities within the market space.
- Increased sales revenue by developing and maintaining strong relationships with key accounts.
- Provided ongoing support to clients throughout entire sales process from initial contact through post-sales followup.
E-Commerce Account Manager
SL FOODS PTE LTD
05.2022 - 11.2022
- Research and plan the new product for online platform
- Handle Online (Lazmall, Lazada) Sales operation, CS operation
- Managed promotional campaigns for clients, ensuring timely execution and positive results.
- Optimized product listings through keyword research, increasing search result rankings and driving organic traffic growth.
- Oversaw inventory management efforts to maintain optimal stock levels while minimizing carrying costs.
- Managed Lazada accounts, achieving increased sales and client retention.
Sales Manager
Hanguk kitchen
07.2019 - 04.2022
- Build relationship with potential client and Develop business opportunity and plans
- Research and plan the new product for client
- Handle B2B Sales operation (Daily order receiving, customer service, payment)
- Handling the Import product from Korea
F&B Team Leader
Destination Singapore at Beach Road
08.2016 - 05.2019
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- In charge of handle whole F&B operation service
Education
Bachelor Degree - Business Admistration in Tourism Management
Hanyang University
Seoul, Korea02-2017
Associate Degree - International Tourism And Hotel Management
Hanyang Wooman University
Seoul,Korea02-2015
Skills
- Client engagement
- Project management
- Data analytics
- Customer retention
- Event planning
- Recruitment
Languages
English
Bilingual or Proficient (C2)
Korean
Bilingual or Proficient (C2)
Timeline
Sales Account Specialist
TDCX
12.2023 - 03.2024
HR Specialist
KOTRA Singapore
04.2023 - Current
E-Commerce Account Manager
SL FOODS PTE LTD
05.2022 - 11.2022
Sales Manager
Hanguk kitchen
07.2019 - 04.2022
F&B Team Leader
Destination Singapore at Beach Road
08.2016 - 05.2019
Bachelor Degree - Business Admistration in Tourism Management
Hanyang University
Associate Degree - International Tourism And Hotel Management
Hanyang Wooman University
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