UAT Team Lead with over 6 years of experience in Banking and Financial services. An exceptional commitment to exceeding client expectations. Engaging and friendly with the ability to manage work quality, key milestones, and deliverables. Experience working in diverse projects such as new product launches, functional enhancements, product conversions and migrations. Results-driven and experienced professional with a strong background in UAT team leadership, project management, and product management within the banking and fintech industries.
Hi, I’m
Jaeden Chew
Summary
Overview
7
years of professional experience
1
Certification
Work History
MariBank
UAT Team Lead
07.2021 - Current
Job overview
- Promoted to UAT Team Lead in year 2022, leading team of 5 members.
- Led and coordinated end-to-end testing for Payments, Anti-fraud and Treasury product rails.
- Spearheaded multiple payments industry testing (IDT) activities as Test Manager
- Designed and implemented test strategies, ensuring thorough coverage of functional and non-functional requirements.
- Provided guidance and mentorship to team members, fostering collaborative and high-performing environment.
- Facilitated defect triage meetings and tracked resolutions to ensure timely bug fixes.
- Continuously identified opportunities for process improvement and implemented best practices to enhance efficiency and effectiveness.
Cognizant
Project Associate
02.2020 - 06.2021
Job overview
- Acted as Subject Matter Expert (SME) for Mandates product solution, providing in-depth knowledge and expertise to support project deliverables.
- Conducted analysis of business requirements from Business Requirements Specifications (BRS), resulting in preparation of comprehensive test plans, test cases, and walkthrough with business stakeholders.
- Performed end-to-end and functional testing of systems to ensure high-quality and consistent performance, verifying adherence to established standards and specifications.
- Utilized JIRA management tool for tracking test execution status and managing defects, ensuring timely resolution and maintaining clear communication with development team.
- Participated in regular project meetings, providing updates on testing progress, identifying risks, and proposing solutions to enhance project efficiency and effectiveness.
Bank of Singapore
Business UAT Analyst
07.2019 - 02.2020
Job overview
- Performed end-to-end testing from FinIQ to T24 for Equity Derivatives (Structured Notes & Over-the-Counter Products) to ensure functionality, validation of STE, STP, operation efficiency, and buy/sell trade details.
- Acted as a liaison between operations and technology teams to ensure alignment of business requirements with system functions and limitations.
- Planned and managed test execution, serving as central point for UAT progress, run-book preparations, defect and fix tracking, and end-of-day (EOD) UAT status reporting.
- Published user guides to provide stakeholders with reference for understanding new workflows and changes resulting from system upgrades or enhancements.
DBS Bank
Wealth Planning Manager
05.2018 - 06.2019
Job overview
- Analyzed client's financial information to gain deep understanding of their objectives, risk tolerance, and circumstances, allowing for development of customized and comprehensive financial and investment strategies.
- Offered detailed, research-based advice and updates on changing legislation, market conditions, and economic outlooks that may impact clients' financial well-being.
- Achieved Rising Elite, Silver, and Gold certifications in recognition of exceptional performance and commitment to delivering outstanding service.
- Exceeded individual sales targets, surpassing 100K APE within first two months of employment.
AIA Singapore
UAT Specialist
11.2016 - 05.2018
Job overview
- Performed comprehensive end-to-end UAT for Life Operations business users, specifically focusing on New Business & Underwriting functions.
- Collaborated with cross-functional departments to review and sign off on business requirements, ensuring effective scoping and alignment with business needs.
- Reviewed Business Requirements Documents (BRD), test scenarios, and test results to ensure compliance with business processes and requirements.
- Analyzed issues and conduct impact analysis to provide best practice recommendations for problem resolution on behalf of actual business users.
- Engaged in thorough verification and inception of Life Insurance policies by coordinating submission from front-end iPoS application to backend IBM A/S 400 system.
Education
Royal Melbourne Institute of TechnologySingapore
Bachelor of Business Management
05.2016
University Overview
Nanyang PolytechnicSingapore
Diploma from Electronics, Computer & Communications
Engineering
04.2012
University Overview
- Dean's List, 2011
Skills
- Financial Industry Knowledge
- Test Planning and Execution
- Test Data Management
- Team Leadership
- Stakeholder Management
- Business Requirements
- JIRA and defect management tools
- Payment systems and messages
- Anti-Fraud Solutions
- Agile Methodologies
Certification
- Certified Tester Foundation Level (CTFL) - SG2021010
- CMFAS Certifications (M5, M8A, M9, M9A, PGI, BCP, HI)
- Fellow, Life Management Institute (FLMI) LOMA Level 1 (Principles of Insurance - 280, Life Office Management Association - 290, Insurance Administration - 301)
Timeline
UAT Team Lead
MariBank
07.2021 - Current
Project Associate
Cognizant
02.2020 - 06.2021
Business UAT Analyst
Bank of Singapore
07.2019 - 02.2020
Wealth Planning Manager
DBS Bank
05.2018 - 06.2019
UAT Specialist
AIA Singapore
11.2016 - 05.2018
Royal Melbourne Institute of Technology
Bachelor of Business Management
Nanyang Polytechnic
Diploma from Electronics, Computer & Communications
Engineering
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