Improvement and skill enhancement
Jaden Tang
Operation Manager
Summary
Experienced with implementing comprehensive operational strategies to drive company goals. Uses innovative solutions to optimize workflows and enhance team performance. Track record of fostering effective communication and problem-solving within diverse teams.
Positive and motivated with strategic mindset and strong sense of responsibility. Possesses in-depth understanding of operations management and excels in project coordination and team leadership. Drives operational efficiency and fosters continuous improvement to achieve organizational success.
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Operation Manager
Gavin Loh
01.2017 - Current
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Assistance
Pine Garden
02.2016 - 12.2016
- Greeted and offered sales assistance to every customer upon entry into store.
- Collaborated with sales and design teams to ensure seamless project execution from start to finish.
- Boosted sales revenue by developing and implementing strategic sales plans and forecasting.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Customer Service
Uniqlo
12.2015 - 12.2016
- Provided exceptional customer service, addressing member concerns promptly and professionally.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained detailed records of client conversations and customer service.
National Service
Mindef
11.2013 - 11.2015
Education
Accounts
PSB
Singapore11-2017
Business Administration
ITE Simei
Singapore11-2015
Compassvale Secondary School
Singapore12-2009
Skills
Operational efficiency
Scheduling and planning
Logistics management
Cross-functional coordination
Process improvements
Team leadership
Problem-solving
Interpersonal communication
Customer service
Operations oversight
Staff management
Goal setting
Interests
Challenging personal limits
Bowling Sport
Timeline
Operation Manager
Gavin Loh
01.2017 - Current
Sales Assistance
Pine Garden
02.2016 - 12.2016
Customer Service
Uniqlo
12.2015 - 12.2016
National Service
Mindef
11.2013 - 11.2015
Accounts
PSB
Business Administration
ITE Simei
Compassvale Secondary School
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