Pets and Animals
Jade Ang
Summary
Adaptable and detail-oriented professional with strong experience in customer service, operations, and client relations. Recognized for excellent communication, multitasking, and problem-solving abilities in fast-paced environments. Self-reliant and proactive, able to work independently while maintaining high standards of efficiency and teamwork. Experienced in pet grooming and care, bringing empathy, responsibility, and professionalism to ensure quality outcomes and client satisfaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Pet Groomer
The Blep Club
09.2024 - Current
- Provided high-quality and comprehensive grooming services with a focus on pet safety, comfort, and well-being.
- Assist with daily store operations to maintain a clean, organized, and efficient work environment, ensuring compliance with hygiene standards and promoting pet safety.
- Assisted in the development of grooming schedules, optimizing workflow and client appointments for improved service delivery.
- Provide exceptional customer service by managing client interactions during pet drop-off and pick-up, and offering attentive after-service support, ensuring client satisfaction and repeat business.
- Thrive in a fast-paced, high-pressure setting while maintaining quality and professionalism.
- Demonstrate strong teamwork and leadership by coordinating tasks and clear communication with grooming assistants.
- Effectively multitask between grooming, customer service, and operational duties.
Pet Groomer/ Daycare Handler/ Front Desk Receptionist
Urban Paws
09.2021 - 08.2024
- Provided comprehensive grooming services, ensuring the health and appearance of pets while maintaining high standards of care.
- Managed front desk operations, including scheduling appointments and handling customer inquiries efficiently and professionally.
- Conducted pet evaluations, health and behavior assessments to ensure a safe and engaging daycare environment for all animals
- Developed and implemented customer follow-up procedures, improving client retention and satisfaction through personalized service.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Stayed current on industry trends and techniques through continuing education courses, workshops, and trade shows.
Part Time Retail Sales Assistant
Micheal Kors
09.2019 - 10.2019
- Delivered exceptional customer service by actively engaging with clients, resulting in increased customer satisfaction.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Assisted in visual merchandising efforts by organizing product displays, enhancing store aesthetics and customer experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling and minimizing discrepancies.
- Maintained inventory levels through regular stock checks and replenishment, supporting optimal product availability for shoppers.
Education
Diploma - Veterinary Technology
Temasek Polytechnic
Singapore 04.2001 -
GCE ‘O’ Level Certificate -
Changkat Changi Secondary School
Singapore 04.2001 -
Skills
Pet grooming
Customer service
Fast-paced environment
Task multitasking
Teamwork and collaboration
Time management
Problem-solving abilities
Excellent communication
Interests
Travelling
Timeline
Pet Groomer
The Blep Club
09.2024 - Current
Pet Groomer/ Daycare Handler/ Front Desk Receptionist
Urban Paws
09.2021 - 08.2024
Part Time Retail Sales Assistant
Micheal Kors
09.2019 - 10.2019
Diploma - Veterinary Technology
Temasek Polytechnic
04.2001 -
GCE ‘O’ Level Certificate -
Changkat Changi Secondary School
04.2001 -