Jacquelyn Lim
Summary
Dynamic Inside Sales and Sales Support professional with a robust background in customer engagement and comprehensive sales operations. Expertise in quotation preparation, order processing, invoicing, and delivery coordination ensures seamless execution of sales initiatives. Demonstrated success in cultivating and sustaining strong customer relationships through effective communication, responsiveness, and adept problem-solving. Detail-oriented team player dedicated to enhancing workflow and service delivery by acting as a vital liaison among customers, sales, logistics, and finance teams while maintaining high accuracy in CRM/ERP data management.
Overview
32
32
years of professional experience
Work History
Sales Coordinator
GRENSAFE INTERNATIONAL PTE. LTD.
03.2026 - Current
- Managed inbound sales enquiries generated through Google Ads and client referrals.
- Promoted workplace safety and compliance services, including WSQ safety training courses.
- BizSAFE certification, ISO management systems, audits, and consultancy services.
- Coordinated course enquiries for industries such as construction, marine, manufacturing, and general workplace safety compliance.
- Prepared quotations and proposals based on client requirements.
- Liaised closely with customers to follow up on quotations and support sales conversion.
- Conducted client meetings and resolved customer enquiries and service-related issues.
- Followed up on invoicing and payment collection to ensure timely processing.
- Provided administrative and sales coordination support as maternity cover staff.
Inside Sales Specialist
WESCO DISTRIBUTION PTE LTD
01.2025 - 09.2025
- Experienced Inside Sales and Sales Support professional with a strong background in customer engagement and sales operations.
- Well-versed in end-to-end sales support, including quotations, order processing, invoicing, and delivery coordination.
- Known for building positive, long-term relationships with customers through clear communication and responsiveness.
- Serve as a reliable point of coordination between customers, sales teams, logistics, and finance to ensure smooth workflows.
- Highly attentive to accuracy and detail when maintaining customer, pricing, and sales data in CRM/ERP systems.
- Proactive in resolving order- and service-related issues to support customer satisfaction and business continuity.
- A dependable and collaborative team player who consistently supports sales objectives with professionalism and commitment.
- Processed customer orders in the in-house system via EDI, verifying prices and part numbers before releasing orders for shipment.
- Prepared and issued accurate sales quotations aligned with customer requirements and company policies.
- Managed the end-to-end order process, including order entry, order status monitoring, and coordination with relevant teams to ensure timely fulfillment.
- Supported the finance team by coordinating the billing process, following up on Proof of Delivery with freight forwarders, and liaising with Finance to request billing.
- Fostered and maintained strong customer relationships, ensuring high levels of satisfaction, responsiveness, and trust.
- Coordinated closely with internal departments to align sales activities with supply chain, inventory, and delivery requirements.
- Participated in regular meetings with customers and HQ to provide updates, address key issues, and clarify order and delivery status.
- Prepared and generated weekly Material Requirements Planning reports to replenish high-demand parts and reviewed outstanding orders with the department manager and leader before confirming procurement plans.
- 9 Months Contract
Admin & HR Officer
BRIDON SINGAPORE PTE LTD
06.2024 - 12.2024
- Managed full spectrum of employee life cycle activities, including onboarding, offboarding, and all work pass applications, issuances, renewals, and cancellations.
- Organized, maintained, and updated the HR handbook, HR policies, and employee records to ensure accuracy and accessibility.
- Handled digital services with government agencies, including processing claims and various subsidies.
- Administered and monitored employee benefits programs, including group insurance, health screening, and team-bonding activities.
- Set up building access for staff and visitors and served as the main contact and fire warden for building fire-drill exercises.
- Managed labour legislation matters and ensured adherence to applicable legal and regulatory requirements.
- Coordinated with affiliates, auditors, and the corporate secretary to support legal and compliance activities.
- Applied for Certificates of Domicile (IRAS) and managed notarization processes with embassies for tax purposes.
- Managed requisitions for stationery, pantry supplies, and computer equipment and prepared purchase orders.
- Verified vendor e-invoices and submitted them to the shared service center for processing, including issuing debit notes for intercompany-related recharges.
- Liaised with vendors on IT and office phone support, including manhours renewal, software licensing, monthly maintenance, laptop configuration, remote support, and copier machine setup, and updated IT inventory.
- Retrenched
Customer Service Executive
ARCHIPELAGO RUBBER TRADING PTE LTD
02.2022 - 05.2024
- Delivered end-to-end customer service support for assigned customers, acting as the main point of contact for shipment and documentation matters.
- Processed sales confirmations received from shippers and prepared complete sets of shipping documents (including invoices, packing lists, etc.) in line with customer shipping instructions.
- Processed all shipping instructions received from customers and ensured timely transmission of accurate shipping instructions to relevant shippers for shipment booking.
- Handled revised shipping instructions from customers, updated documentation accordingly, and informed shippers of all required changes to avoid discrepancies.
- Performed 100% verification of all draft Bills of Lading and shipping documents against customers' standing instructions prior to final confirmation.
- Confirmed accuracy of finalized Bills of Lading and shipping documents with shippers and authorized issuance of final copies for customers and banks.
- Coordinated the presentation of original or colour-scanned shipping documents to customers and banks in accordance with their specific payment and financing requirements.
- Maintained and updated monthly contract lists for long-term and spot orders in spreadsheets, tracking shipment and contract status for each customer.
- Monitored contract fulfilment timelines, followed up with shippers and customers on potential delays, and supported timely resolution to meet contractual requirements.
Customer Service Representative
HITACHI ASTEMO AFTERMARKET SINGAPORE P/L
06.2018 - 09.2021
- Delivered end-to-end customer service support for Oceania (Australia & New Zealand) and Southeast Asia customers, ensuring smooth handling of inquiries and orders.
- Processed customer orders and prepared shipping documents, coordinating closely with internal teams to support timely and accurate fulfilment.
- Liaised with customers and factories to follow up on order status, resolve issues, and maintain strong working relationships.
- Prepared and consolidated monthly shipment schedules and data for all customers, ensuring information was accurate and up-to-date.
- Coordinated with customers and factories to improve and reschedule back-orders, supporting continuity of supply.
- Prepared credit notes and debit notes related to customer incentive programs, ensuring correct documentation and alignment with internal guidelines.
- Collaborated with colleagues to coordinate workflows and resolve routine operational challenges.
- Company Ceased Operations
Customer Service Officer
BRIDON SINGAPORE PTE LTD
07.2017 - 02.2018
- Handled end-to-end customer service, responding to enquiries via email and phone with timely and accurate information.
- Collaborated closely with the sales manager to manage customer enquiries and submit tender lists in the customer system.
- Prepared and provided quotations to customers, including product selection and cost calculation.
- Processed daily customer orders and coordinated order fulfilment, ensuring required certifications and delivery documents were prepared prior to delivery.
- Generated work orders for the workshop using the in-house system, Avalon.
- Resolved customer complaints by identifying issues, investigating root causes, and offering appropriate solutions.
Customer Service Officer
DAIKIN ASIA SERVICING PTE LTD
06.2011 - 06.2017
- Delivered customer service support to Daikin affiliates (Daikin Australia, Daikin New Zealand, Daikin Indonesia, Daikin Hong Kong, Daikin Vietnam, etc.), ensuring timely and accurate handling of enquiries and orders.
- Processed customers' purchase orders in SAP (SD module), including order entry, validation, and daily order fulfilment, while monitoring and expediting delivery schedules.
- Responded to customer enquiries via email and phone, providing status updates, clarifications, and follow-up until issues were resolved.
- Identified spare parts using internal websites and technical drawings before submitting enquiries to buyers, helping reduce customer waiting time.
- Prepared quotations and provided advice to customers once parts were identified and technical or commercial enquiries were clarified.
- Collaborated closely with planning and buyers to resolve order-related issues, such as urgent shipping requests, discontinued parts, and registration of new parts, ensuring follow-through to closure.
- Sourced alternatives for out-of-stock or urgent spare parts needs, including buyback from other affiliates, checking alternate parts, and working with purchasing to expedite and improve schedules.
- Planned and scheduled deliveries for customers based on individual delivery requirements and shipping modes (Sea/Air/Express).
- Reviewed stock availability in SAP before confirming delivery orders to third-party logistics (3PL) providers and coordinated with 3PL to follow through until shipment completion.
- Generated and maintained outstanding order reports for customers bi-monthly, tracking open orders and delivery status.
- Produced monthly forecast reports for selected customers to support planning and inventory management.
Customer Service Officer
PANASONIC INDUSTRIAL ASIA PTE LTD
05.2002 - 08.2010
- Processed purchase orders from authorized Panasonic Japanese distributors in SAP (SD & MM), ensuring accurate data entry and timely handling.
- Responded promptly to daily customer requests for quotations, coordinating with factories and vendors to obtain and provide competitive pricing.
- Requested and followed up on product sample requisitions from factories to support customer evaluations and project development.
- Prepared monthly sales forecasts for the sales manager and reviewed them bimonthly to align projected and actual sales.
- Collaborated with sales team members to identify and address gaps between reported sales forecasts and current sales figures.
- Controlled and maintained distributor pricing in the system to support smooth order processing and prevent price discrepancies.
- Periodically reviewed system prices for leading distributors to help keep offerings competitive in the market.
- Negotiated with local and overseas factories and vendors to support distributors' potential business opportunities and target prices.
- Closely monitored major projects to help convert quotations and sample requests into confirmed orders.
- Maintained and strengthened interpersonal relationships with customers and factories through regular visits and ongoing communication.
- Sustained inventory levels in line with internal targets and monitored key performance indicators for management review.
- Supported a healthy collection ratio through close follow-up and coordination with relevant internal and external stakeholders.
- Prepared weekly KPI reports for the head of department to track major operational and sales indicators.
- Oversaw delivery operations to reduce delays in daily orders and shipments managed by the admin team.
- Guided the admin team on operational issues and provided support in resolving complex or escalated customer problems.
- Troubleshoot and resolved customer issues that the admin team was unable to handle independently.
- Responded promptly to customer inquiries via phone, email, chat, and in-person interactions.
- Participated in the company SAP system implementation project group and contributed ideas for SAP enhancement projects.
- Took part in organizing the company Dinner & Dance event as a member of the organizing team.
Administrative Assistant
UNITECHNO (S) PTE LTD
10.1998 - 01.2002
- Performed general clerical duties, including typing quotations, purchase orders, correspondence, faxes, emails, and shipping documents.
- Coordinated incoming and outgoing shipments, ensuring proper documentation and follow-up.
- Liaised with Unitechno's Malaysia and Japan sales person to track and update shipment status.
- Updated and maintained stock records to support accurate inventory tracking.
- Assisted with telemarketing for property inquiries, handling incoming calls and arranging appointments.
- Managed calendars, scheduled meetings, and coordinated appointments for multiple executives and team members.
Secretarial Assistant
NEW YORK PLASTIC CO P/L
04.1997 - 09.1998
- Liaised with overseas suppliers to follow up on shipment details and delivery arrangements.
- Corresponded with overseas-appointed forwarders to coordinate export cargoes and shipping schedules.
- Handled methods of payment, including issuance of Letters of Credit, Telegraphic Transfers, and Bank Drafts.
- Communicated with bank personnel to check payment status and inquire about incoming shipment bills under D/P or D/A terms.
- Prepared shipping documentation, including Invoice, Packing List, and related export documents.
- Coordinated with appointed transporters for collection and dispatch of cargoes.
- Arranged cargo damage surveys with insurance companies and followed up on related documentation.
- Typed and formatted general correspondence to banks, shipping companies, suppliers, and customers.
- Provided translation support from English to Chinese for overseas China branches (Shenzhen, Shanghai) for shipment details, sample requisitions, and general faxes.
- Prepared L/C negotiation documents and ensured the accuracy and completeness of all negotiation paperwork.
- Updated weekly, monthly, and yearly lists and reports for the senior secretary.
- Assisted the senior secretary to the Managing Director with a full range of secretarial duties, including booking air tickets and hotels and taking messages during absences.
- Maintained a prompt, accurate, and well-organized filing system for departmental records and documents.
- Company Ceased Operations
Delivery / Shipping Assistant
SINGAPORE DAI-ICHI PTE LTD
02.1994 - 08.1996
- Prepared shipping documents, including Delivery Orders, Invoices, and Packing Lists, and liaised with forwarders for shipping arrangements and details.
- Handled general administrative tasks such as maintaining a systematic filing system, attending to phone calls, and managing the distribution of correspondence.
- Prepared daily and monthly sales charts and reports to support tracking and follow-up.
- Performed data entry for company inventories at month-end and year-end.
- Participated in monthly inventory checks and ensured physical stock counts aligned with stock data in the system.
Education
Advanced Diploma in Digital Marketing -
Lithan Academy
05-2025
Certificate in Office Skills -
ITE Bishan
01-1994
GCE O Levels
Naval Base Secondary School
01-1992
Skills
- Sales Support & Coordination (quotations, order processing, invoicing, delivery coordination)
- Customer Service & Relationship Management
- CRM / ERP Data Management
- Communication & Stakeholder Liaison
- Problem-Solving & Issue Resolution
- Organizational & Time Management Skills
- Microsoft Office (Excel, Word, PowerPoint)
- SAP R/3 (SD / MM Module)
- Critical Thinking & Team Collaboration
Other Information
- Availability: 1 July 2026
- Salary Expectation: SGD 3,800 – 4,000 (Negotiable)
- Marital status: Married with 2 kids (16yo & 12yo)
- Year of birth: 1976
Languages
English (Spoken/Written)
Chinese (Spoken/Written)
Dialect Spoken - Cantonese/Hokkien/Hakka
Timeline
Sales Coordinator
GRENSAFE INTERNATIONAL PTE. LTD.
03.2026 - Current
Inside Sales Specialist
WESCO DISTRIBUTION PTE LTD
01.2025 - 09.2025
Admin & HR Officer
BRIDON SINGAPORE PTE LTD
06.2024 - 12.2024
Customer Service Executive
ARCHIPELAGO RUBBER TRADING PTE LTD
02.2022 - 05.2024
Customer Service Representative
HITACHI ASTEMO AFTERMARKET SINGAPORE P/L
06.2018 - 09.2021
Customer Service Officer
BRIDON SINGAPORE PTE LTD
07.2017 - 02.2018
Customer Service Officer
DAIKIN ASIA SERVICING PTE LTD
06.2011 - 06.2017
Customer Service Officer
PANASONIC INDUSTRIAL ASIA PTE LTD
05.2002 - 08.2010
Administrative Assistant
UNITECHNO (S) PTE LTD
10.1998 - 01.2002
Secretarial Assistant
NEW YORK PLASTIC CO P/L
04.1997 - 09.1998
Delivery / Shipping Assistant
SINGAPORE DAI-ICHI PTE LTD
02.1994 - 08.1996
Advanced Diploma in Digital Marketing -
Lithan Academy
Certificate in Office Skills -
ITE Bishan
GCE O Levels
Naval Base Secondary School