Jacqueline Tan

Responsibilities

• Assisting the Regional President in all aspects of work
• Provides general administrative support including scheduling meetings, making travel arrangements and managing documentation
• The ambassador for the Regional President when he is not in the office
• To provide service and support to the Regional President as well as external and internal customers by ensuring smooth processes in all communication and administrative issues
• To be responsible for developing, maintaining and communicating administrative systems, including introduction to IT systems and platforms
• To plan, execute and follow up on management meetings, ensuring proper documentation (preparation of agenda, minutes of meeting)
• To organize and manage internal and external Regional events
• To help generate materials for presentation to the Regional President and Regional Management Team
• Exceeded goals through effective task prioritization and great work ethic
• Collaborated with team members to achieve target results
• Proved successful working within tight deadlines and fast-paced atmosphere
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
• Used discretion when handling confidential information.
• Maintained appropriate filing of personal and professional documentation
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Processed travel expenses and reimbursements for The Regional President
• Supported business and hospitality needs during meetings and company events.

Responsibilities

• To ensure the effective day-to-day operation of the office and provides support to our local and where applicable regional office (s)
• Be the first point of contact for clients and visitors, in addition to managing expenditures against the various office budgets.
• I am a seasoned office professional with experience to draw from to make informed and effective decisions with minimal supervision and am familiar with a variety of administrative concepts, practices and procedures
• I demonstrate a wide degree of creativity and rely on experience and judgement to plan and accomplish goals
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
• Identified procedure or process changes required to improve performance and productivity
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
• Partnered with vendors and suppliers to effectively manage and budget
• Evaluated suppliers to maintain cost controls and improve operations

Responsibilities

• Appointment Diary & Calendar
• Managed appointment for GM
• Incoming & Outgoing Correspondence (hard copies or thru emails)
• Maintain record and locking all highly secret document properly
• Maintain record of outgoing correspondence for GM
• Manage document filing system for GM
• Scan documents for routing and archiving
• Sort all incoming mails (hardcopy/softcopy)
• Prioritize urgent mails for GM’s for his action
• Preparation of Meeting Chaired by GM
• Ensure that meeting room is reserved when date of meeting is confirmed and informed all parties concern
• Send out reminders for the meeting
• Prepare meeting materials (e.g
• Presentation materials; if any)
• Prepare the meeting agenda (if meeting is chaired by GM
• Other Administrative Duties – Events Planning
• Chairwoman; Staff Sharing Event held twice a year; event date 25 November 2011
• Chairwoman; Staff Bonding Event held once a year; event date 3 Dec 2011
• Secretary; Singapore Airshow 2012, event date February 2012
• Chairwoman; CNY 2012 Celebration for Staff
• Past event participation – Secretary to the Presidential Event; Supported the Tree Planting at Punggol Park
• Other Administrative Duties – Travel
• Managing travel plans for whole company

• Reported to the Chief Executive Officer
• A local medium-size company specializing in providing New Housing Development, Upgrading for matured Estates, Reclamations & improving Infrastructure and International Businesses
• Appointment Diary & Lotus Notes Calendar
• Managed appointment for CEO
• Incoming & Outgoing Correspondence (hard copies or thru emails)
• Maintain record of outgoing correspondence for CEO
• Manage document filing system for CEO
• Scan documents for routing and archiving
• Sort all incoming mails (hardcopy/softcopy)
• Prioritize urgent mails for CEO for his action
• Draft replies to correspondences thru emails
• Expedite urgent emails or matters that requires immediate attention to his covering officer
• Preparation of Meeting Chaired by CEO
• Ensure that meeting room is reserved when date of meeting is confirmed and informed all parties concern
• Send out reminders for the meeting
• Prepare meeting materials (e.g
• Presentation materials; if any)
• Prepare the meeting agenda (if meeting is chaired by CEO)
• Take meeting of minutes
• Screening of Calls
• Screen all calls for CEO

• Collate the MUP/HUP/LUP Status Report submitted fortnightly, inclusive of S-Curve (once a month);
• Collate the Monthly Variance Report
• Monitor the monthly timesheet submission; making sure the division’s submission adhere with the given dateline from Finance
• Arrange travel reservation for EVP
• Primary Role – In Business Development Division
• Assist with new business development research and presentation support
• Preparation of various reports and proposals
• Organize and maintain an up-to-date filing system
• Help with Government tender preparation and submission
• Identify opportunities (e.g from newspaper, website)
• Daily web searches on new opportunities/tenders
• Undertaking qualitative research to support new business efforts
• Fulfill any other duties as and when called upon
• Secondary Role - Appointed as Chairwoman for SWEET Committee (Surbana Workplace Environment Efficiency Team)
• To Monitor & Improve Office Environment
• Feedback on cleaniness - office areas, common areas, etc
• Feedback on office efficiency such as proper working of office facilities & equipment (e.g air quality in office)
• Suggestions for improvement of environment ambience & aesthetics
• Communications & Feedback
• Harness ideas from around respective Dept/Business division for key office activities and to implement some of the company's initiatives (e.g CSR activities, Active Day)
• Gather ground feedback and obtain staff inputs regarding possible proposed company practices
• Reason for leaving: CEO retired

Responsibilities

• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
• Ensured safety and comfort of customers onboard aircraft
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
• Offered personalized assistance to children, elderly and passengers with special needs
• Participated in team-building activities to enhance working relationships