Jacqueline Ramos
Assistant Manager Human Resource
Summary
Dynamic and results-oriented MBA graduate specializing in Administration with a strong focus on Human Resource and Operations Management. Demonstrates exceptional organizational skills and a proven ability to manage multiple tasks efficiently, with extensive experience in Southeast Asia's education sector. Expert in developing programs that enhance continuous learning and motivation, leading to increased productivity.
Overview
18
18
years of professional experience
Work History
Assistant Manager, Human Resources – Payroll & Sessionals
James Cook University Singapore
Singapore
3 2020 - Current
- Led recruitment for sessional lecturers, tutors, and supervisors, ensuring compliance and effective deployment
- Coordinated with academic and administrative leaders for efficient contract generation and understanding
- Facilitated sessional ID enrolments and renewals with JCU Australia, organized orientations, and maintained onboarding documentation
- Ensured adherence to EduTrust and other compliance requirements, submitting necessary documents for CPE registration and accreditation
- Managed Employee Data using HRIS (Payday) for record tracking including personal details, employment history movement and performance reviews
- Managed payroll processing using HRIS (Payday) for accuracy and timeliness, consolidated payroll data for audits and surveys, and resolved discrepancies
- Handled withholding tax and annual income tax submissions, coordinating tax clearance for resigning employees
- Provided administrative support for HR programs and projects, managing updates to sessionals' data and performing ad-hoc duties as required.
Executive, HR & Accounts
Auston Institute of Management Pte Ltd
Central
03.2017 - 01.2018
- Efficiently managed payroll for 100 employees using the OpenSoft System
- Handled work pass applications, renewals, and cancellations seamlessly
- Coordinated timely statutory payments and submissions, including CPF and IR8A
- Facilitated annual performance appraisals and streamlined staff onboarding and offboarding processes
- Conducted comprehensive training sessions to ensure compliance with statutory requirements
- Oversaw accounts payable and receivable, ensuring all transactions were timely and accurate
- Represented HR and Accounts in weekly management meetings, contributing to strategic decision-making
- Served as the primary point of contact for the Managing Director’s business affairs, ensuring smooth operations.
Executive, HR & Admin
Compact Metal Industries Ltd
West
07.2014 - 12.2016
- Managed payroll for 200 employees using the EasyPay System and handled work pass applications and renewals
- Oversaw end-to-end recruitment, onboarding, accommodation, exit, and repatriation processes
- Collaborated with departments for effective manpower planning and recruitment
- Coordinated and conducted staff development training sessions and ensured ISO audit compliance
- Provided comprehensive administrative support to top management, managed company assets and leases, and handled building maintenance and IT-related matters.
Personal Assistant to Chairman
Glenn Defense Marine Group Pte Ltd
West
11.2011 - 05.2014
- Proficiently managed the Chairman’s corporate, community, and personal affairs, ensuring seamless coordination of meetings and preparation of confidential documents
- Demonstrated expertise in preparing and handling sensitive documents with precision and confidentiality
- Coordinated complex international travel arrangements and organized high-profile business and personal events, showcasing exceptional organizational skills and strategic planning
- Acted as a key liaison between the Chairman and senior stakeholders, streamlining communication and enhancing operational efficiency within the corporate setting.
College Secretary to the Dean
Centro Escolar University College of Nursing
Makati
06.2007 - 11.2011
- Oversaw administrative services and operations within the department, ensuring operational efficiency and effective supervision of 70 personnel
- Managed lecturer attendance, served as the primary point of contact on behalf of the School Dean, and disseminated duties according to the Dean’s directives
- Handled scheduling, meeting coordination, agenda creation, minute-taking, and venue reservations
- Actively participated in strategic planning and risk management for upcoming semesters, including brainstorming teaching loads and distributing them among faculty members
- Acted as the HR Department’s point of contact, ensuring that personnel files and data were updated with new information from HR
- Maintained communication with the School Dean and HR Department regarding staff movement and progress on university requirements
- Provided support by proctoring classes and examinations as a reliever when needed
- Participated in all accreditation processes, including renewal and application for ISO/QMS/CHED, and implemented accreditation standards and policies
- Managed the forecasting of annual budgets for capital and operational expenditures and oversaw accounts payable and receivable to ensure accurate records for budget clearance and liquidation reports
- Prepared notarized agreements with affiliated institutions for academic requirements and organized and filed all related paperwork and documents
- Liaised with staff from other departments and external contacts and responded to academic inquiries from parents and students
- Performed additional duties as required.
Office Administrator
Ateneo de Manila University School of Medicine and Public Health
Philippines
05.2006 - 06.2007
- Managed daily departmental operations, including monitoring the attendance of 30 lecturers
- Served as the primary point of contact on behalf of the School Dean, facilitating communication and coordination
- Scheduled and attended meetings, prepared agendas, took minutes, and managed venue reservations
- Forecasted budgets for both capital and operational expenditures and oversaw accounts payable and receivable to ensure accurate financial records for liquidation reports
- Ordered and maintained stationery and equipment, organized and filed paperwork, documents, and computer-based information, and coordinated team-building activities
- Liaised with staff across departments and external contacts, responded to academic inquiries from parents and students, and performed additional duties as required.
Education
Master of Business Administration (MBA) in General Management -
Centro Escolar University
Manila, PhilippinesBachelor of Arts Major in Political Science - undefined
Centro Escolar University
Manila, PhilippinesSkills
Human Resource Management
Recruitment and Onboarding
Compliance and Quality Management
Payroll Administration
Financial Management
Administrative Support
Strategic Planning and Risk Management
Event Coordination and Management
Interpersonal and Communication Skills
Quality and Accreditation Management
Certificationstraining
- ISO 9001: Quality Management System – Auditor
- Singapore Employment Act
Other Information
https://www.linkedin.com/in/jacqueline-ramos-75aa6698/details/experience/, Singapore Resident
Timeline
Executive, HR & Accounts
Auston Institute of Management Pte Ltd
03.2017 - 01.2018
Executive, HR & Admin
Compact Metal Industries Ltd
07.2014 - 12.2016
Personal Assistant to Chairman
Glenn Defense Marine Group Pte Ltd
11.2011 - 05.2014
College Secretary to the Dean
Centro Escolar University College of Nursing
06.2007 - 11.2011
Office Administrator
Ateneo de Manila University School of Medicine and Public Health
05.2006 - 06.2007
Assistant Manager, Human Resources – Payroll & Sessionals
James Cook University Singapore
3 2020 - Current
Master of Business Administration (MBA) in General Management -
Centro Escolar University
Bachelor of Arts Major in Political Science - undefined
Centro Escolar University