Jacqueline Gregorio
Singapore
Summary
7 years of extensive experience in the construction and interior design industries covering all aspects of documentation from project acquisition to project completion. Excellent command of both written and spoken English. proficient at creating reports and creating an audit trail of papers. Highly skilled and experienced user of a number of EDMS platforms, including Aconex, ConjectPM, and SharePoint. 9 years of professional client-facing experience as a customer service specialist with a focus on sales, billing, collection, and customer support. With hands-on experience using POS and customer service management systems.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SENIOR DOCUMENT CONTROLLER
BOSKALIS INTERNATIONAL (S) PTE LTD
08.2022 - Current
- The Focal Point Contact of the Project in all aspect of Documentation and Records
- The primary point of contact for routine inquiries, information gathering, and delivery to stakeholders inside and outside the organizations, ensuring prompt and accurate responses
- Process and register all incoming replies and distribution across the Project
- Issue all Project related Documents and Drawings to Internal and External Parties including Approved for Construction Drawings and As-builts
- Update and Maintain the Master Electronic Database Management System (SharePoint) as well as all the related Documents Register for the Project
- Daily Management of Document Control Inbox
- Monitoring of Supplier/Vendor’s and Subcontractor’s documentation submission, review as outlined by pre-set schedules to ensure deadlines are met
- Produce Weekly Reporting Requirements for Site and HQ
- Training Site Project Team on key functions of Document Management System and Electronic application tools
- Assume supervisory authority for all project-related decisions on behalf of the Document Control Manager.
DOCUMENT CONTROLLER
SUNRAY WOODCRAFT CONSTRUCTION PTE. LTD
07.2019 - 08.2022
- Handles Multi-Project
- Submission of Drawings/Reports/Material/Inspections/RFI/Letter/Authorities to be done via in-house protocol or other Electronic Data Management System based on project requirement (ie
- Aconex)
- Provide Full Admin support to the Project Team (Petty Cash, Pantry Supplies)
- Co-ordinate with sources of submission – HQ, Site team, Sub-con, and suppliers relating to the detailed information of the documents/manuals/methodologies/materials for approval
- Co-ordinate with the planning team and site team to prepare, compile and submit weekly progress reports
- Assist the Project Manager in the preparation of presentations to be used in conferences/meetings with internal and external parties
- Co-ordinate with the site team for the preparation and compilation of Minutes of the Meeting
- Assist in sending Material Requisition to HQ-Procurement as needed at Project Site
- Monitor the attendance of all Personnel at the Project Site
- Monitoring and ordering of Office Supplies for the Project Site
- Act as the liaison person between HQ and the project site for staff and worker matters.
DOCUMENT CONTROLLER
SAMSUNG C&T-KOH BROTHERS JOINT VENTURE
04.2016 - 07.2019
- Control all aspects of project documentation simultaneously, utilizing various control methods
- Prepare & Maintain the Company's Document Management System (ConjectPM, ConjectMI, Document Registry, Drawing Registry, etc.)
- Produce and Maintain Document Progress Reports to Construction Managers
- Prepare, key in, Edit and Proofread Correspondence, Presentations, Brochures, Reports, and related written Documents related to Pavement / Construction Team
- Control Incoming Documents (Letters, Reports, etc
- And their transmittal
- Make sure that controlled copies of the latest approved documents and drawings are given to the appropriate staff, subcontractors, and suppliers as applicable
- Upload and maintain soft copies of all relevant documents to a project share drive for easy accessibility and archiving
- Liaising with all concerned departments within the Project for coordination of any work/issue related to my team
- Preparation and follow-up of Material, Equipment, and Concrete Requisition as well as Request for Work Inspection
- Coordination with subcontractors regarding Airbase permits and Safety courses to be taken before starting work
- Submitting reports required by HQ in Korea
- Monitoring and closing Defects and Non-compliance report via Conject MI
- Prepare and Issue Non-compliance Reports to Sub-contractors upon Engineer's instruction
- Prepare and Issue Official Letters (Notice of Delay and others) to subcontractors
- Assisting Contracts Manager in preparing letters for related Sub-contractors
- Preparation, submission, and follow-up of Airbase Clearance and Passes
- Assist Engineers in the preparation and submission of Method Statement and (Request for Information to Client)
- Arranging of Staff Trainings /Subcontractors (Safety Induction Training)
- Assist QAQC Team in monitoring and controlling Overall Project Inspection for Schedule and confirm appointments and meetings of Construction Manager to contractors and Client.
Outlet Sales Executive
EMIRATES TELECOMMUNICATIONS INC
09.2006 - 07.2012
- Handled all customer complaints in all products and services in both Business Center and Outlets
- Assisted staff in all customer support related complaints in the counter and outlets
- Generated Sales Report in Daily Basis
- Prepare yearly overall budget for Business Center and Outlets
- Handled stocks availability in the branch
- Handled the Procurement of stocks and all other materials needed by the Branch and Outlets
- Handled all requisition, materials and system/access needed by the branch and outlets
- Coordinated all account/adjustment related issue of the branch to the Main Office
- Prepared Timesheet and Monitor Staff Attendance
- Provided coaching and counseling to all staff of the branch and related outlet
- Assisted Senior Manager in preparing Sales Plan for indoor and outdoor Marketing Strategies
- Assisted the Counter Supervisor in all staff inquiry regarding all products and services.
Collection Analyst (Staff II)
DIGITAL TELECOMMUNICATIONS PHILS. INC
11.2001 - 03.2006
- Monitoring accounts receivable of subscriber in assigned areas thru call out
- Prepared ageing of reports after each cycle closing
- Monitored daily high-toll reports /service reminder and make the necessary action on the subject lines
- Prepared account history of subscribers to determine the cause of delinquency and to facilitate payment
- Entertained customer billing inquiries, reporting of faulty lines and complaints
- Issuance of service order to disconnect and bar accounts that remains unpaid after call out
- Coordinated subscribers account to CS (Customer Service) regarding unresolved cases filed by the subscribers such as call verification, contested calls and many more
- Facilitated Increase/Decrease in subscribers Credit Limit
- Issuance of service order for line reconnection
- Promoted new policies, products and services while performing daily call outs
- As a Senior Analyst, acted as officer-in-charge whenever there are no superiors around and decide regarding any matter concerning collection and disconnection of the assigned bucket.
Education
Bachelor of Arts - Mass Communications
Centro Escolar University
03.2001
Skills
- Data Accuracy
- Compliance Controls
- Process Improvements
- Regulatory Compliance
- Standard Operating Procedures
- Electronic Records Management
- Quality Management
- Reporting Capabilities
- Office Equipment Maintenance
- Tracking Document Flow
- Document Scanning
- Project Support
- Records Management
- Document Organization
- Records Maintenance
Certification
- Excel Essential Training (Office 365/Microsoft 365)
- Word Essential Training (Microsoft 365)
- Managing Data with Microsoft 365
- Collaborating with Microsoft 365
- Quality Management Foundations
- Administrative Professional Foundations
- Strategic Human Resources
- Human Resource Foundations
- Administrative Human Resource
- PowerPoint: Designing Better Slide
- Conject PM
- Conject MI
- Aconex
- SharePoint
- MS Office 365
- Google Sheets
- Integrated Customer Management System (ICMS)
- Corporate Billing and Customer Management System (CBCM)
Timeline
SENIOR DOCUMENT CONTROLLER
BOSKALIS INTERNATIONAL (S) PTE LTD
08.2022 - Current
DOCUMENT CONTROLLER
SUNRAY WOODCRAFT CONSTRUCTION PTE. LTD
07.2019 - 08.2022
DOCUMENT CONTROLLER
SAMSUNG C&T-KOH BROTHERS JOINT VENTURE
04.2016 - 07.2019
Outlet Sales Executive
EMIRATES TELECOMMUNICATIONS INC
09.2006 - 07.2012
Collection Analyst (Staff II)
DIGITAL TELECOMMUNICATIONS PHILS. INC
11.2001 - 03.2006
Bachelor of Arts - Mass Communications
Centro Escolar University
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