Running, Swimming, Baking, Meditation
Jacqueline Choo
Senior Executive Assistant
Summary
Seasoned Executive Support Professional with over 20 years in banking, fintech, manufacturing, and logistics. Specializes in administrative coordination and operational support for C-suite leaders, managing complex calendars and international travel while maintaining confidentiality. Leverages emotional intelligence and adaptability to drive efficient execution of daily operations and critical events in fast-paced settings.
Overview
7
7
Certifications
28
28
years of professional experience
Work History
Senior Executive Assistant
GFTN (Global Finance & Technology Network)
04.2025 - 02.2026
- Extensive secretarial services for chairman, deputy chairman, and COO
- Coordinating intricate calendars, managing priorities, and overseeing confidential issues to facilitate smooth executive functions across diverse time zones.
- Coordinated logistics management for board meetings and senior leadership events.
- Functioned as main point of communication for internal and external stakeholders.
- Managed complex travel itineraries and logistics, improving operational efficiency and facilitating effective time management.
- Coordinated executive schedules focusing on appointment prioritization to increase productivity and refine workflows.
- Created and sustained detailed filing systems facilitating swift retrieval of critical documents and information.
- Streamlined communication across departments, enhancing collaboration and ensuring project alignment and execution.
Executive Assistant
TD Securities
07.2024 - 04.2025
- Facilitated trader support in fixed income (sales & trading) syndication and strategy
- Supervised travel and expense processing activities, integrating visa coordination and logistics.
- Developed and managed senior executive travel itineraries in Singapore.
- Organized vendor catering services and logistics for meetings, both internal and external.
- Optimized weekly procurement reports and CEO expense management
- Managed team events and analyzed work procedures and job scope.
- Facilitated administrative assistance to director of marketing & business development for multiple ad-hoc initiatives.
Executive Assistant
National Australia Bank
01.2016 - 09.2022
- Provided extensive administrative assistance to senior management team comprising Executive Asia CFO, Asia GM Private Bank, and GM Strategy & Performance.
- Arranged comprehensive travel logistics, including flights, hotels, and ground transportation. Crafted detailed itineraries to enhance trip planning efficiency. Curated agendas to facilitate smooth meeting schedules.
- Managed complete meeting process — including venue setup, minute documentation, refreshment provision, and presentation material coordination
- Proactively managed expectations of senior management team in advance of meetings, conferences, and travels.
- coordinated event management for town hall meetings, branch updates, corporate client events, and internal celebrations, ensuring seamless execution and participant engagement
- Reviewed expense claims via internal online platforms and validated on behalf of senior management team.
- Generated fortnightly sales pipeline reports with precision and promptness.
- Directed annual festive procurement and ordering processes for Chinese New Year and Christmas hampers, including mooncakes for clients.
- Upheld confidentiality of files and records, guaranteeing compliance with data protection standards.
Executive Assistant
Commerzbank AG
07.2015 - 12.2015
Admin Assistant (Contract)
Cisco Systems (USA) Pte Ltd
01.2013 - 05.2013
Financial Planner
Manulife (S) Pte Ltd
08.2008 - 12.2012
Secretary
DHL Global Forwarding Management (Asia Pacific) Pte Ltd
10.2007 - 07.2008
Administrative Secretary
Advance Container Lines (Pte) Ltd
06.2007 - 10.2007
Secretary
Avaplas Ltd
04.2005 - 06.2007
Customer Service Executive cum PA
Simba Logistics (S) Pte Ltd
01.2002 - 04.2005
Sales Support Coordinator
Danzas AEI
12.2000 - 10.2001
Secretary
Danzas AEI
01.1999 - 12.2000
Administrative Assistant
Danzas AEI
01.1998 - 12.1998
Education
Bachelor of Business Studies - Marketing
Monash University
Singapore01-2002
PostGraduate Diploma - Marketing
Chartered Institute of Marketing
Singapore01-1999
Skills
Calendar Management
Meeting coordination
Expense management
Logistics management
MS Suites
Crisis management
Stakeholder management
Cross-functional collaboration
Analytical problem-solving
Adaptive learning
Interpersonal relations
Confidentiality management
Accomplishments
- GFTN: Coordinated high-stakes engagements with ministers, regulators, CEOs, ambassadors, and global partners
- GFTN: Supported full-cycle execution of Insight Forums and Singapore Fintech Festival
- TD: Converted from contract to permanent staff with promotion from Level 6 to Level 7 within one year, based on strong performance
- TD: Managed a team of 4 Executive Assistants, serving as first-layer contact for work concerns
- TD: Appointed to review expense submissions across Asia Region for Director, Marketing & Business Development
- TD: Received positive feedback for independently managing and supporting the team within 2 months of joining
- NAB: Received NAB Quarterly Recognition Award for exceptional performance — nominated twice
- NAB: Successfully organised conferences, monthly Senior Leadership meetings, and events for Board of Directors and Executive Vice Presidents
- NAB: Received positive feedback from Senior Executive in Australia for detailed, smooth, and well-scheduled Asia travel itineraries
- NAB: Recognised for strong talent in sourcing interesting catering that surprised and delighted participants in large-scale events
Certification
How to Run Successful Facebook Ad Campaign to Increase your Sales revenue Course (2022)
Interests
Timeline
Senior Executive Assistant
GFTN (Global Finance & Technology Network)
04.2025 - 02.2026
Executive Assistant
TD Securities
07.2024 - 04.2025
Executive Assistant
National Australia Bank
01.2016 - 09.2022
Executive Assistant
Commerzbank AG
07.2015 - 12.2015
Admin Assistant (Contract)
Cisco Systems (USA) Pte Ltd
01.2013 - 05.2013
Financial Planner
Manulife (S) Pte Ltd
08.2008 - 12.2012
Secretary
DHL Global Forwarding Management (Asia Pacific) Pte Ltd
10.2007 - 07.2008
Administrative Secretary
Advance Container Lines (Pte) Ltd
06.2007 - 10.2007
Secretary
Avaplas Ltd
04.2005 - 06.2007
Customer Service Executive cum PA
Simba Logistics (S) Pte Ltd
01.2002 - 04.2005
Sales Support Coordinator
Danzas AEI
12.2000 - 10.2001
Secretary
Danzas AEI
01.1999 - 12.2000
Administrative Assistant
Danzas AEI
01.1998 - 12.1998
PostGraduate Diploma - Marketing
Chartered Institute of Marketing
Bachelor of Business Studies - Marketing
Monash University