Jacopo Berti

• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Communicated with kitchen staff to enable accurate food preparation.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

I took place in jobs for Unicredit in Bologna, Faenza and Ravenna. I Also in 2022 during september worked with the Comune Di Bologna to distribute the electoral cards to all of the city and province of Emilia Romagna. Throughout this I Improved efficiency by streamlining packing and unpacking processes for commercial moves.

During these years i helped Jako during wine festivals with my excellent language speaking. Here are some skills and actions i practiced.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.