Jacky Tang Lieh Shyan
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
22
22
years of professional experience
Work History
Assistant Manager/ Service Manager
Fuji Electric Asia Pacific Pte Ltd
2017.03 - Current
- Well experience for LV/MV VSD Drive,
- Knowledge on Distribution Transformer,
- Technical knowledge for Single/ Three phase UPS
- Project Management, Maintenance service contract
- Installation, T&C, & obsolete products System upgrading
- Spare part inventory
- Products Maintenance Service & Repair Training
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Service Engineer
Siemens Pte Ltd
2014.07 - 2017.02
- LV & MV Inverter drive, industrial automation and instrumentations, Job specialization: Perform Installation, Commissioning, servicing and troubleshooting of Siemens LV/MV products – Sinamics G120, G130, G150, S150,
- MV Inverter Drive GM150 & Perfect Harmony GH180 on oil and gas industrial,
- Pharmaceutical industrial and general industrial
- Perform preventive and corrective maintenance of Siemens LV/MV products to customers
- Provide technical and service support to customers
- Remodeling or replacement of Siemens obsolete products
- Diagnosing and repairing of Siemens products in locate and S.E.A.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Recommended design changes, upgrades and replacements to improve systems performance.
Service Engineer
Fuji Electric Asia Pacific Pte Ltd
2010.12 - 2014.06
- Servo Drive, Inverter and UPS, Job Specialization: provide after sales service technical support to end-user and distributor
- Conduct new product training to end-user & distributor, preventive maintenance service and commissioning of Inverter & UPS
- Warranty claim and repairing for Fuji own brand products
- Provide after sales service technical support to distributor & end-user
- Provide discontinued product solution (replacement model)
- Preventive maintenance recommendation and handling spare parts & products quotation to customer and distributor
- UPS- FAT, SAT, Commissioning medium & large capacity UPS, conduct product operation and maintenance training to customer/ end-user
- Report creating- Field service & commissioning report, Warranty analysis report,
- Repair report and etc.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Managed maintenance data records and tracked operating information for onsite reference.
Senior Service Engineer
Yaskawa Engineering Asia Pacific (S) Pte Ltd
2005.09 - 2010.11
- Inverter, Servo Drive and Servomotor, Repairing of company own brand Servo Driver, Inverter, DC motor, Servomotor and PCB repair
- Handling Warranty claim judgment & repairing
- Prepare monthly repair & warranty report.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Facilitated communication between office personnel, subcontractors and customers.
Service Engineer
E-Trust Automation Pte Ltd
2001.10 - 2005.09
- Automation (Marine/ Electrical, Troubleshooting, commissioning, Jobs inspection,
- Supervision and fabrication-Control panel and new system installation
- Work Description: Marine automation firm assign onboard vessel to carry out
- Commissioning, installations, investigation, testing and calibration of Safety device for main switch board, power generator, and main engine safety device, dewatering system, fire alarm system, LNG ship gas detection system and ACB testing (ABB,
- Merlin Gerlin, and Siemens Air circuit breaker).Assigns to outstation to supervise to install Dewatering, water increase system and etc for bulk carried and cargo ship in
- Yugoslavia, Vietnam, Thailand, Denmark, Japan and South East Asia.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of hardware and software programs.
- Dismantled defective machines and equipment and installed new or repaired parts.
Education
Diploma in EEE - Electrical/Electronic Engineering
TYNDALE EDUCATION GROUP SINGAPORE
SingaporeNTC3 in Mechatronics - Mechatronics
Institute Of Technical Education (ITE)
Singapore2003
Diploma - Interior Design, Deign
Interior, Inspiration Design School
2005
O’ Level - Business & Economics
Sekolah Menengah Layang
Skills
- Language-English, Malay, Chinese
- Equipment: Oscilloscopes, multi meters, memory Hi-Corder, Battery Hi-Tester,
- Oscilloscope, ration test meter and etc.
- Skill: Soldering, read schematics diagram and performed troubleshooting up to pcb repairing
- Computer Knowledge: Microsoft office (word, excel)
- Project Management
- Customer Service
- Solution Development
- Hands-On Diagnostics
- Technical Support
- Customer Management
- Managing Operations and Efficiency
- Team Leadership
- Technical Proficiency
- Job Assignments
Timeline
Assistant Manager/ Service Manager
Fuji Electric Asia Pacific Pte Ltd
2017.03 - Current
Service Engineer
Siemens Pte Ltd
2014.07 - 2017.02
Service Engineer
Fuji Electric Asia Pacific Pte Ltd
2010.12 - 2014.06
Senior Service Engineer
Yaskawa Engineering Asia Pacific (S) Pte Ltd
2005.09 - 2010.11
Service Engineer
E-Trust Automation Pte Ltd
2001.10 - 2005.09
Diploma in EEE - Electrical/Electronic Engineering
TYNDALE EDUCATION GROUP SINGAPORE
NTC3 in Mechatronics - Mechatronics
Institute Of Technical Education (ITE)
Diploma - Interior Design, Deign
Interior, Inspiration Design School
O’ Level - Business & Economics
Sekolah Menengah Layang
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