Jacky Lim Mun Chun
Skudai
Summary
IT communication support and network cabling support bringing one year and four months of experience installing and troubleshooting voice, cabling and other systems in Lantro and UBS. Expert at equipment configuration and troubleshooting. Talented at building relationships with customers and solving problems with little oversight.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Admin
Evoss Connect Sdn Bhd
09.2021 - 12.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Create a quotations and send to the customer's mailbox.
- Understanding customer requirements, find an accurate and prefect product that suits the needs of the end-user.
- Verify and communicate with the supplier via email and phone to get the best price for the goods.
IT Communication Support
Lantro (S) Pte Ltd
04.2022 - Current
- Answer customers' questions and complaints and provide strong customer service.
- Make sure users get the right help in a timely manner.
- Focus on customer inquiries about products and services.
- Manage network troubleshooting.
- Go to other sites to escort third party vendor to do activities.
Network Cabling Support
UBS
06.2022 - Current
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Provide technical assistance and customer service to the client.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Responded to service requests during and after business hours.
- Troubleshooting network and voice devices, if that doesn't work then do the replacement.
- Delivery network or voice device from one site to another site.
- Escorting third party vendor to do activity.
- Attending meeting and coordination preparation for onsite network or voice projects.
- Prepare for upcoming activities.
- Manage and update rack diagram.
Education
Diploma - Information Technology
Sunway College Johor Bahru
Malaysia01.2022
Skills
- MS Office
- Troubleshooting
- Break-fix
- Cabling and cable Management
- Patch Management
- Hardware Support
- ISDN
- Handsets
- Testing and fault finding on Copper and Fibre Cabling Infrastructure
- Customer Service
- Product Recommendations
- Sales and Marketing
- Quote Generation
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Beginner (A1)
Malay
Elementary (A2)
Certification
- Certified [ SYSTIMAX Design and Engineering ], [ CommScope ] - [June 2022]
Hobbies
- Learning Coding
- Reading Novels
- Playing Badminton
- Watching Movie
- Watching Football Match
Timeline
Network Cabling Support
UBS
06.2022 - Current
IT Communication Support
Lantro (S) Pte Ltd
04.2022 - Current
Sales Admin
Evoss Connect Sdn Bhd
09.2021 - 12.2021
Diploma - Information Technology
Sunway College Johor Bahru
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