Jackson Tan
Summary
Accomplished Event Manager at The Prive Group, adept in event management and guest relations, significantly exceeding revenue targets through innovative event themes and exceptional customer service. Expert in budgeting and team leadership, I've nurtured lasting industry relationships and streamlined operations, ensuring memorable and cost-effective events. Competent Individual with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
13
13
years of professional experience
Work History
Event Manager
The Prive Gropup
Singapore
07.2022 - 05.2024
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Cafe Operation Manager
Cafe De Muse
Singapore
07.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Public Relations Manager
Club Pixie
Singapore
03.2019 - 03.2020
- Planned and executed successful PR events, ensuring positive exposure for the organization.
- Served as primary liaison between company management and external partners in joint ventures or copromotions.
- Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
- Managed internal, external, and crisis communications.
Restaurant Manager
The Prive Group
Singapore
09.2015 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Manager of Operations
Resort World At Sentosa, Universal Studio
Singpaore
12.2010 - 09.2015
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Education
WPLN Level 6
British Council Singapore
SingaporeFuchun Secondary School
Singarepore2004
Skills
- Guest Relations
- Team leadership and supervision
- On-site Execution
- Schedule Management
- Deadline Management
- Food service knowledge
- Guest Management
- Team mentorship
- Project Oversight
- Project Management
- Budgeting and finance
- Talent Recruitment
Accomplishments
- Sold more than $4 mil wedding and special events in 2023. Ensuring hundreds of happy marriage couple.
- Planned over 105 events in 2024.
Bas
Seasoned professional with over 14+ years of operations management experience and knowledge of sales and marketing, obtained from positions in F&B and various industries. Professional, flexible, creative, and service-oriented. Offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to create cost-effective solutions for internal and external clients.
Timeline
Event Manager
The Prive Gropup
07.2022 - 05.2024
Cafe Operation Manager
Cafe De Muse
07.2021 - 07.2022
Public Relations Manager
Club Pixie
03.2019 - 03.2020
Restaurant Manager
The Prive Group
09.2015 - 03.2019
Assistant Manager of Operations
Resort World At Sentosa, Universal Studio
12.2010 - 09.2015
WPLN Level 6
British Council Singapore
Fuchun Secondary School