Jackson Lim
Summary
Dynamic Retail Branch Manager at Pet Lovers Centre Pte Ltd, recognized for enhancing customer satisfaction and loyalty through innovative service initiatives. Expert in staff training and development, I streamlined operations, improving efficiency and inventory management. A collaborative leader, I fostered a team-oriented environment while driving sales growth and building strong customer relationships.
Overview
11
11
years of professional experience
Work History
Retail Branch Manager
Pet Lovers Centre Pte Ltd
04.2014 - Current
- Led team to achieve sales targets through effective staff training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment rates.
- Implemented customer service initiatives that enhanced client satisfaction and loyalty in-store.
- Oversaw daily operations, ensuring compliance with company policies and operational standards.
- Developed marketing strategies tailored to local demographics, increasing foot traffic and store visibility.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth and development.
- Streamlined branch operations for improved efficiency, managing staff schedules, inventory control, and budgeting.
- Improved operational efficiency by regularly reviewing workflow processes and identifying areas for improvement or streamlining.
- Conducted timely performance evaluations of staff members, offering constructive feedback for ongoing growth and success.
- Oversaw store merchandising ensuring visually appealing displays that enticed customers to make purchases.
Education
No Degree - Electrical Engineering
ITE College West
Singapore06-2007
Skills
- Store operations
- Staff training and development
- Recruitment and hiring
- Employee scheduling
- Customer service
- Team player
- Attention to detail
- Customer relationships
- Friendly
- Cash handling
- Accounts receivable
- Relationship building and management
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceTimeline
Retail Branch Manager
Pet Lovers Centre Pte Ltd
04.2014 - Current
No Degree - Electrical Engineering
ITE College West
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